Website:
atlasuniversity.edu.in
Job details:
Job Description: Admission Counsellor
Organization: Atlas SkillTech University
Department: Admissions / Student Enrollment
Location: Mumbai (or specify campus location)
Employment Type: Full-Time
About Atlas SkillTech University
Atlas SkillTech University is a future-focused institution offering industry-aligned undergraduate and postgraduate programs designed to bridge the gap between academia and employability.
Role Overview
We are looking for an enthusiastic and target-driven Tele-counsellor to join our Admissions team. The role involves counselling prospective students and parents over phone, email, and chat — guiding them through our programs, addressing queries, and converting leads into successful enrollments.
Key Responsibilities
- Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals
- Counsel students and parents on suitable programs based on their interests, career goals, and eligibility
- Handle inbound queries via phone, email, and chat promptly and professionally
- Explain course structure, fee details, eligibility criteria, admission process, and scholarships
- Follow up consistently with warm leads to drive conversions and achieve monthly admission targets
- Maintain accurate records of interactions, lead status, and follow-ups in the CRM
- Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities
- Address objections and concerns to build trust and confidence in the university's offerings
- Meet daily/weekly call and conversion targets set by the team lead
- Stay updated on all program details, fee structures, and policy changes.
Required Skills & Qualifications
- Graduate in any discipline (preferred: Business, Communications, or related field)
- 1–5 years of experience in telecounselling, telesales, inside sales, or admissions counselling (freshers with strong communication skills may also apply)
- Excellent verbal communication skills in English and Hindi/regional language
- Strong persuasion, negotiation, and interpersonal skills
- Target-oriented mindset with the ability to work under pressure
- Proficiency in using CRM tools, MS Office, and basic computer applications
- Patience and empathy while handling student and parent queries
Preferred Attributes
- Prior experience in the education/EdTech sector
- Familiarity with higher education admission cycles
- Positive attitude and resilience to handle rejection during cold calling
What We Offer
- Competitive salary with performance-based incentives
- Opportunity to work with a fast-growing, innovation-driven university
- Career growth within the admissions and student engagement vertical
- Training and mentorship from experienced admissions leaders
Click on Apply to know more.