upGrad.com
Website:
upgrad.com
Job details:
Position Title: Associate - Student Support Operations
Business Unit: WP International
Experience: 1+ yrs
Location: Marol, Mumbai
Shift Timing: 12:30 PM to 9:30 PM (Mon to Sat)
About the Role
We are seeking a Associate - Student Support Operations/Program Coordinator to support the smooth execution and management of programs across multiple stakeholders. The ideal candidate will have strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving. This role requires close collaboration with internal teams, learners, and external partners to ensure seamless program operations and learner experience.
Key Responsibilities
• Assist in end-to-end program execution, including scheduling, tracking, and reporting.
• Coordinate with internal teams, faculty, and external partners to ensure timely delivery of program milestones.
• Manage learner onboarding, communication, and engagement throughout the program lifecycle.
• Collect, analyze, and interpret program-related data to identify trends, gaps, and opportunities for improvement.
• Act as a primary point of contact for learners and stakeholders, addressing queries promptly.
Requirements
• Bachelor’s degree
• 1–2 years of experience in program coordination, operations, or a similar role
• Strong analytical skills with proficiency in MS Excel, and basic data interpretation.
• Excellent verbal and written communication skills with the ability to interact effectively with diverse stakeholders.
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Ability to work in a fast-paced environment with minimal supervision.
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