Gradzest
Website:
gradzest.com
Job details:
About Gradzest
Gradzest is a study-abroad education platform helping students make informed decisions about international education. We support students throughout their journey—from university and course selection to applications, education loans, interview preparation, and visa guidance.
We are looking for a passionate and target-oriented Academic Counsellor who can understand students’ aspirations, provide personalized guidance, and help them successfully progress through their study-abroad journey.
Job Summary
As an Academic Counsellor at Gradzest, you will be responsible for counselling prospective students, understanding their academic and career goals, recommending suitable study-abroad options, and guiding them through the admissions process.
The ideal candidate should have excellent communication skills, a student-first approach, strong follow-up skills, and the ability to work towards counselling and conversion targets.
Key Responsibilities
1. Student Counselling
* Connect with prospective students through calls, WhatsApp, video meetings, and other communication channels.
* Understand the student’s academic background, career goals, financial situation, preferred destination, and course interests.
* Provide personalized guidance on suitable countries, universities, courses, and intakes.
* Explain admission requirements, eligibility criteria, tuition fees, scholarships, and career opportunities.
* Address student and parent queries professionally and accurately.
2. Application & Admission Guidance
* Guide students through the university selection and application process.
* Coordinate with internal application/admissions teams to ensure applications are processed on time.
* Follow up with students regarding required documents, application deadlines, offers, deposits, and other important milestones.
* Maintain accurate and updated student information in the CRM.
3. Student Follow-Ups & Conversion
* Conduct timely and structured follow-ups with prospective students.
* Track every lead and ensure no potential student is missed.
* Identify student concerns and provide appropriate solutions to move them forward in the process.
* Work towards individual and team counselling/conversion targets.
* Maintain strong relationships with students throughout the admissions journey.
4. Interview & Application Readiness
* Identify students who require additional preparation for university interviews and assessments.
* Coordinate with relevant teams for mock interviews and preparation sessions.
* Ensure students understand university expectations and are adequately prepared before their interviews.
5. Cross-Functional Coordination
* Work closely with the Admissions, Application, Education Loan, Visa, IELTS/Training, and Operations teams.
* Ensure smooth communication and handover of students between different stages of the process.
* Escalate complex student concerns to the appropriate team or manager.
6. Student Experience
* Maintain a high level of professionalism and responsiveness in all student interactions.
* Build trust with students and parents through transparent and ethical counselling.
* Ensure students receive accurate information and realistic expectations throughout the process.
* Collect and communicate student feedback to improve the counselling experience.
Key Performance Indicators (KPIs)
* Number of students counselled
* Lead-to-counselling conversion
* Counselling-to-application conversion
* Application-to-offer conversion
* Offer-to-enrolment conversion
* Follow-up completion and lead engagement
* Student response and engagement rate
* Student satisfaction and experience
* Achievement of monthly and quarterly targets
Required Skills
* Excellent verbal and written communication skills
* Strong interpersonal and relationship-building skills
* Good counselling and persuasion abilities
* Strong follow-up and lead-management skills
* Target-oriented and performance-driven approach
* Ability to understand and explain complex information clearly
* Good organizational and time-management skills
* Ability to handle multiple students and deadlines simultaneously
* Strong problem-solving and decision-making skills
* Basic knowledge of CRM systems and MS Office/Google Workspace
Preferred Qualifications
* Bachelor’s or Master’s degree in any discipline.
* Experience in study-abroad counselling, education consulting, admissions, student recruitment, or inside sales is preferred.
* Knowledge of popular study-abroad destinations such as the UK, Germany, Canada, Australia, Ireland, New Zealand, USA, and Europe will be an advantage.
* Candidates with experience handling student/parent counselling and achieving sales or conversion targets will be preferred.
We are looking for someone who:
* Puts students first and genuinely wants to help them achieve their academic goals.
* Is confident, energetic, and comfortable speaking with students and parents.
* Takes ownership of assigned leads and follows up consistently.
* Is comfortable working in a target-driven environment.
* Learns quickly and keeps themselves updated about universities, courses, and admission requirements.
* Works collaboratively with different teams.
* Maintains professionalism, transparency, and integrity while counselling students.
Why Join Gradzest?
* Work in a fast-growing international education environment.
* Opportunity to build expertise in global higher education.
* Work with students from diverse academic backgrounds.
* Performance-driven career growth opportunities.
* Collaborative and supportive work culture.
* Opportunity to develop strong counselling, communication, and leadership skills.
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