XYLEM LEARNING
Website:
xylemlearning.com
Job details:
Role Summary
We are looking for a responsible and student-focused Academic Counselor to join our team. The role involves interacting with prospective students, understanding their educational goals, explaining suitable learning programs, and supporting them throughout the admission process.
Key Responsibilities
- Communicate with prospective students through phone calls, email, and other professional communication channels.
- Understand students' educational interests, requirements, and career goals.
- Explain relevant programs, eligibility criteria, admission procedures, course features, and fee details.
- Provide appropriate guidance based on students' interests and requirements.
- Support students throughout the application and enrollment process.
- Conduct timely follow-ups and maintain regular communication with prospective students.
- Maintain accurate records of student interactions, applications, and follow-up activities.
- Respond to student queries and provide accurate information in a professional manner.
- Coordinate with academic and operations teams to ensure a smooth admission and onboarding experience.
- Stay updated on program information, admission processes, and relevant developments in the education sector.
Candidate Requirements
- Bachelor's degree in any discipline.
- Fresh graduates with good communication skills are welcome to apply.
- Experience in counselling, customer service, student support, education, or related roles will be an advantage.
- Strong verbal and written communication skills.
- Good listening and interpersonal skills.
- Ability to understand student requirements and provide suitable guidance.
- Positive attitude with good organizational and time-management skills.
- Ability to work independently and as part of a team.
- Basic knowledge of MS Office, Google Workspace, or similar tools.
- Familiarity with CRM or student management systems will be an added advantage.
What We Are Looking For
- Student-focused approach
- Professional communication
- Willingness to learn
- Responsible and organized work style
- Ability to manage multiple student interactions effectively
Employment Type: Full-time | Permanent
Work Mode: On-site / In-person
Location: Mankavu, Calicut
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