Academic Coach
Wallstreet English
- Location
- Puducherry, Puducherry, India
- Job type
- Full-time
Required skills
- CRM
- customer service
- event coordination
About the role
Website:
wallstreetenglish.edu.vn
Job details:
Job Description
1/ Academic Support:
- Monitor and ensure students' learning success by coaching, motivating, and providing feedback based on the Wall Street English (WSE) Method.
- Plan study schedules, book classes, and meet students regularly to track progress and maintain engagement.
- Teach classes, workshops, and clubs to boost language skills while creating a vibrant learning atmosphere.
- Collaborate with teachers to address students’ weaknesses and maintain educational integrity.
- Use KPIs to identify and address early learning issues proactively.
2/ Booking & Schedule Optimization
- Handle class bookings and optimize schedules for assigned students.
- Provide tailored study advice and follow-up regularly, updating progress in the CRM system.
3/ Event Coordination
- Assist in planning and decorating events at the center and managing guest registration.
- Coordinate with marketing for event-related signage and implementation.
4/ Student Engagement
- Build strong relationships with students, maintaining trust and motivation throughout their journey.
- Address feedback, resolve complaints, and ensure students remain engaged and satisfied.
- Create a fun, total-English environment and proactively add value to students’ experiences.
5/ Internal Revenue
- Partner with Educational Consultants to identify upselling and referral opportunities.
- Support contract renewals by showcasing students’ progress and setting appointments for discussions.
JOB REQUIREMENT
- Energetic, positive, friendly and professional.
- High level of emotional intelligence.
- Committed to inspiring and motivating people from a variety of backgrounds.
- Passionate about education, languages and providing excellent customer service.
- Driven by the improvement and success of your students.
- Growth-mindset oriented and committed to continual professional development.
- Be able to work in shift.
WORKING LOCATION
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