Website:
immanuelwilliams.com
Job details:
APPLY ONLY IF YOU ARE WILLING TO WORK IN COACHING & SALES
THIS ROLE IS A COMBINATION OF SALARY & INCENTIVES
THE SALARY IS 5 LAKHS PER ANNUM + INCENTIVES
Position Summary
Assists the Senior Coach and Account Manager and Business Operations, by smartly and efficiently executing tasks and responsibilities in Research and Development, Training and Coaching individuals, delivering effective and impactful sessions both online and physical, upgrading clients and mentees and contributing to Business Development and thereby increasing impact and
This expands to consistent assistance in daily functions that is inclusive of Sales & Marketing, Office Administration, R&D and Continuous Process Development
Specific Job Responsibilities are, but are not limited to, the following:
All tasks are grouped based on KPIs that are to be delivered
DESIGN AND DELIVERY OF TRAINING/COACHING
1. To design presentations and tools related to the training and coaching topic based on needs identified.
2. To deliver online coaching sessions from time to time – weekly and when required on relevant topics
3. To conduct assessments of individuals that have enrolled for IW’s Coaching programs and outline goals for all mentees enrolled in all markets.
4. To work with all departments in ensuring the smooth delivery of services and follow ups for clients and mentees
5. To be an enabler and coach individuals One on one from time to time and offer solutions and suggestions
RESEARCH AND DEVELOPMENT
6. To consistently research the products offered at IW through online learnings, books.
7. To have an overview of all tools used and support the brand with innovative tools by incorporating state of the art techniques in IW coaching strategies.
8. To develop content from time to time and enhance current product through continuous quality checks
ACCOUNTABILITY
9. To ensure that all mentees are completing their designated assignments, modules and are consistently achieving results via effective follow ups on Whatsapp and other medium of communication.
10. To provide support and guidance on how to achieve the desired results by providing timely feedback on delivered assignments.
REPORT MAKING AND ADMINISTRATION
11. To be able to work through designated CRM and generate reports on a regular basis
12. To track the progress of clients and report metrics and maintain all records of mentees proactively
13. To ensure to set up sessions for all mentees regularly and deliver on the KPIs through client feedback and progress.
SALES & BUSINESS DEVELOPMENT
14. Ensuring that clients are all upgraded with internal products through Effective Sales and Ascensions and contributing to Sales consistently.
15. To ensure that clients are paying up and follow up on all collections effectively thereby contributing to the overall Sales of the vertical.
QUALITY AND REPUTATION MANAGEMENT
16. To consistently work on client Testimonials , online Reviews and ensure that the Brand has enough visibility and maintain positive Online reputation
KPI’S – KEY PERFORMANCE INDICATORS
QUANTITATIVE
1. Achieve Accountability of all mentees of all Assignment completion – maintaining an average of above 90%
2. Achieve Attendance of mentees for all Live sessions – maintaining an average of 80% attendance of all mentees on a weekly basis
3. Achieving a Sales target of 75% of Upgrades and Ascensions through internal sales
QUALITATIVE
1. Ensuring client satisfaction and mentee satisfaction – maintaining an average of 98% of client satisfaction
2. Ensuring a hit rate of video testimonials – maintaining above 75% of video testimonials and case studies on a monthly basis
3. Ensuring consistent Reviews of Google and Trust Pilot for services provided and overall impact – maintaining over 90%
Critical skills, Experience and Competencies required for this post:
1. Exceptional and above-average Communication skills with a fantastic flair for the English language on all fronts.
2. Should have a basic understanding of using AI tools for all purposes of Training and Coaching.
3. Must have worked in Sales, pre-sales or Post sales in an Ed Tech or Academia
4. Education Qualification: Under-grad/Postgrad in mass media/English Literature/HR/ Psychology.
5. Experience in handling designing and delivering training in a B2B environment for an Ed Tech platform or an Educational Set up/ Training Company for at least 4 years.
6. Should possess an Excellent knowledge of Microsoft office programs like word, excel, and PowerPoint.
7. Should have a basic understanding of social media performance analysis reports and related tools
8. To work both independently with the ability to receive instructions and execute them with utmost accountability.
9. Good knowledge to create and maintain clerical and administrative work
10. Should have the ability to prepare reports and MIS
11. Possess a high level of dependability and accountability.
12. Should be flexible with working hours in a start-up environment
13. Should be exceptionally groomed and presentable and represent the brand in desired places.
14. Ability to prioritize tasks and work responsibilities, and receive instructions for execution.
15. Establish and maintain an effective relationship with clients and agencies with a high level of interpersonal communication skills.
16. Must be self-motivated and should be detail-oriented
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