zouma consulting services - apac
Website:
zouma.ai
Job details:
About The Role
We are looking for an experienced SAP S/4HANA Consultant to join our organisation and become the internal owner of SAP S/4HANA knowledge, adoption, and continuous improvement.
The successful candidate will be a key part of our ongoing SAP S/4HANA implementation and rollout, working closely with the implementation partner, internal business teams, and key stakeholders. This role is not limited to technical support. The consultant will help ensure that the SAP S/4HANA solution is correctly adopted across the organisation, business users are properly trained, internal knowledge is retained, and the organisation becomes increasingly self-sufficient after the implementation partner completes the project.
The ideal candidate must have hands-on experience in at least one complete SAP S/4HANA implementation or rollout project and should have demonstrable experience driving user adoption, process change, training, and business transformation.
Key Responsibilities
- SAP S/4HANA Implementation & Rollout :
- Act as the internal SAP S/4HANA subject matter expert during the implementation and rollout.
- Work closely with the external SAP implementation partner throughout the project lifecycle.
- Understand the organisation's business processes, SAP solution design, configurations, integrations, customisations, and project decisions.
- Participate in requirements gathering, process workshops, solution validation, testing, data migration, cutover, go-live, and hypercare activities.
- Challenge implementation decisions where required and ensure that the solution aligns with business requirements and long-term organisational objectives.
- Maintain an internal understanding of SAP architecture, business processes, configurations, integrations, and key project decisions.
- Ensure that knowledge is transferred from the implementation partner to the internal team before project closure.
- Business Adoption & Change Management :
- Drive adoption of SAP S/4HANA across business departments and user groups.
- Work with business teams to understand resistance, process challenges, and adoption barriers.
- Translate SAP functionality into practical business benefits for users.
- Develop and support user training programmes, process documentation, quick-reference guides, and internal knowledge resources.
- Identify opportunities to simplify and improve business processes using SAP S/4HANA.
- Monitor user adoption and identify areas requiring additional training or process improvement.
- Act as a bridge between business users, IT, and the SAP implementation partner.
- Internal SAP Knowledge Ownership :
- Become the organisation's primary internal point of contact for SAP S/4HANA-related queries and challenges.
- Build and maintain internal SAP knowledge repositories and documentation.
- Document key processes, system configurations, integrations, business rules, and known issues.
- Ensure that critical SAP knowledge is retained internally after the implementation partner exits.
- Create a structured knowledge-transfer plan for internal teams.
- Post-Go-Live Support & Continuous Improvement :
- Act as the organisation's first-level internal SAP S/4HANA escalation point after go-live.
- Analyse and resolve day-to-day SAP challenges where possible.
- Determine whether an issue is related to user training, business process, configuration, integration, data, or a genuine system defect.
- Coordinate with the SAP implementation partner or managed service provider for issues requiring external expertise.
- Manage and prioritise internal SAP enhancement requests.
- Identify opportunities for automation, process improvement, and better utilisation of SAP S/4HANA functionality.
- Support future SAP modules, rollouts, upgrades, integrations, and enhancements.
- Stakeholder & Vendor Management :
- Work closely with business process owners, department heads, key users, IT teams, and the SAP implementation partner.
- Participate in project governance and implementation meetings.
- Track outstanding SAP issues, risks, dependencies, and decisions.
- Ensure that vendor deliverables meet agreed business and technical requirements.
- Support the transition from implementation to business-as-usual operations.
Essential Experience & Qualifications
- 4 - 7 years of professional experience working with SAP, with significant experience in SAP S/4HANA.
- Mandatory : Hands-on experience participating in at least one complete SAP S/4HANA implementation or rollout project.
- Experience working through key implementation phases including requirements gathering, process design, testing, training, data migration, cutover, go-live, and post-go-live support.
- Mandatory : Demonstrable experience driving SAP adoption and user change within an organisation.
(ref:hirist.tech)
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