Senior AI Support Operations Manager
Zocdoc
- Salary
- $112k - $140k
- Experience
- 5+ yrs
- Location
- United States or New York City
- Job type
- Full-time
About the role
5–7 years experience including 3–5 years in customer support operations or CX tooling; hands-on with AI-powered support tools (e.g., Forethought AI), CRM platforms; ability to translate processes into scalable automations and improve CSAT, containment, deflection, and productivity.
About Zocdoc
Online platform for searching and booking healthcare appointments.
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