TRANDATA TECHNOLOGY SOLUTION PRIVATE LIMITED
Website:
trandata.in
Job details:
Company Description TRANDATA TECHNOLOGY SOLUTION PRIVATE LIMITED is a technology-focused organization that delivers software and data solutions to clients across various industries. The company emphasizes reliable, scalable, and secure systems that support business operations and customer engagement. Team members work with modern tools and frameworks to build and maintain high-quality applications and services. TRANDATA values collaboration, continuous learning, and the ability to adapt to evolving technical and business requirements.
Role Description The Zendesk Developer role is a full-time remote position responsible for designing, configuring, and maintaining Zendesk-based solutions that support customer service and support operations. Day-to-day tasks include building and customizing workflows, triggers, automations, and apps within Zendesk; integrating Zendesk with other systems and APIs; and optimizing ticket routing, reporting, and user experiences. The role involves collaborating with support, product, and engineering teams to gather requirements, troubleshoot issues, and implement enhancements. The Zendesk Developer will also monitor performance, ensure data integrity, and contribute to documentation and best practices for the platform.
Qualifications
- Strong foundation in Computer Science concepts, including data structures, algorithms, and software design principles.
- Experience in Back-End Web Development and Software Development, particularly building and maintaining APIs and integrations.
- Proficiency in Programming and Object-Oriented Programming (OOP), using languages commonly applied to Zendesk apps and integrations (such as JavaScript, Python, or Ruby).
- Hands-on experience configuring and customizing Zendesk (or similar customer support platforms), including workflows, triggers, macros, and reporting.
- Knowledge of RESTful APIs, webhooks, and authentication methods (e.g., OAuth, token-based authentication).
- Ability to analyze business requirements and translate them into technical solutions that improve support operations.
- Strong problem-solving skills, attention to detail, and ability to work independently in a remote environment.
- Effective written and verbal communication skills for collaborating with cross-functional teams and documenting solutions.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Familiarity with agile development practices, version control (e.g., Git), and basic DevOps concepts is beneficial.
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