Pratilipi
Website:
pratilipi.com
Company:
https://www.linkedin.com/company/pratilipi
Seniority: Mid-Senior level
Industries: Technology, Information and Internet
Job details:
About the Role
We are looking for an Operations and Community Manager to grow and strengthen Pratilipi’s Gujarati author community.
This role is primarily about Gujarati Language Operations and its author community building. You will work closely with Gujarati authors, especially top-earning, high-potential, and emerging authors, to help them grow on the platform, build stronger visibility, deepen engagement, and unlock monetization opportunities. Your work will directly shape the trust, health, and long-term strength of the Gujarati author ecosystem on Pratilipi.
What Success Looks Like in This Role
- Stronger trust and engagement within the Gujarati author community
- Better relationships with key authors across different growth stages
- Clearer communication systems and more reliable author support
- Better visibility into author pain points, feedback, and growth opportunities
- A consistently high-quality support experience for Gujarati users and authors
What You Will Do
Author community and growth
- Build strong, long-term relationships with Gujarati authors through thoughtful, structured engagement across phone, email, WhatsApp, Zoom, and in-person interactions.
- Work closely with top-earning, high-potential, and emerging authors to support their growth journey on Pratilipi.
- Help authors strengthen their presence, improve engagement, and explore monetization opportunities on the platform
- Create personalized growth plans and practical success roadmaps for authors.
- Build and maintain structured communication funnels to manage a large and active author community with consistency and care.
- Identify and address author concerns related to inactivity, disputes, visibility, trust, security, and overall platform experience.
- Gather meaningful feedback, insights, and recommendations from authors and share them with internal teams.
- Prepare regular community reports to track progress, surface issues, and suggest improvements.
- Build trust with authors through clear communication, reliable support, and strong follow-through.
Customer success
- Resolve user issues for the Gujarati language category with speed, empathy, and clarity.
- Support authors and readers with day-to-day problem solving and guidance.
- Help users report technical or product-related issues through the right channels.
- Identify recurring support patterns and raise them clearly for internal action.
- Contribute to a better user experience by staying closely connected to what Gujarati users and authors are facing on the ground.
Who This Role Is For
- Someone deeply passionate about Gujarati literature, writing, reading, and culture.
- Someone who enjoys building trust through repeated conversations, not just one-time interactions.
- Someone who listens well, understands people deeply, and builds lasting relationships.
- Someone who communicates clearly and thoughtfully in both Gujarati and English.
- Someone who can manage multiple conversations, follow-ups, and priorities without dropping quality.
What Will Help You Succeed in This Role
- Must haveStrong verbal and written communication skills in Gujarati and English
- Genuine passion for Gujarati literature and author community
- Ability to build trust and handle sensitive conversations with empathy, maturity, and clarity
- Strong ownership, accountability, and consistency in execution
- Strong organizational skills and the ability to manage multiple tasks and follow-ups effectively
- Comfort with professional communication across email, calls, WhatsApp, and virtual meetings
- Confidence in learning new tools and systems quickly
Good to have
- Experience in community building, author relations, creator partnerships, or customer success
- Familiarity with the Pratilipi platform as a reader or writer
- Experience handling large communication groups or communities
- A strong mix of people skills, problem-solving ability, and execution discipline
Security & Data Handling
All employees are expected to handle sensitive data responsibly in compliance with the DPDP Act, ISO-27001:2022, and Pratilipi's internal security policies — ensuring data privacy, confidentiality, and NDA obligations at all times.
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