IDFC FIRST Bank
Website:
idfcfirstbank.com
Company:
https://www.linkedin.com/company/idfcfirstbank
Seniority: Not Applicable
Industries: Banking
Job details:
Job Requirements
Job Title: Operations Specialist - Retail Assets Operations
Department/Function: Retail Banking Operations
Job Purpose:
We are seeking an Operations Specialist – Retail Assets Operations to join our Loan Servicing – Retail Asset Operations team. This role is focused on managing loan servicing activities, including EMI repayments, record management, pre-closure processes, loan cancellations, and service request tracking. The ideal candidate will ensure timely and accurate closure of service requests while driving operational excellence and digital integration across systems.
Roles & Responsibilities:
- Manage loan servicing processes including EMI repayments, pre-closures, loan cancellations, and related activities.
- Track and ensure timely closure of service requests within defined TAT.
- Operate and manage FinnOne Loan Management System or similar LMS platforms, including termination and closure applications.
- Collaborate with PAN India collections and customer service teams, demonstrating strong communication and interpersonal skills.
- Drive digital system integrations across multiple applications.
- Create and execute test scenarios for system enhancements and developments.
- Lead and manage a team of 5–10 employees, including both on-roll and outsourced staff.
- Collaborate with internal stakeholders to define and implement system requirements.
- Monitor and drive quality and SLA adherence within the unit.
- Promote automation and process improvement initiatives.
- Ensure compliance with audit requirements and manage audit processes effectively.
- Act as a subject matter expert for projects related to recurring payments, BRD preparation, sprint planning, and system testing.
- Utilize tools such as SAS, Visio, and PowerPoint for project tracking and documentation.
- Possess knowledge of digital integrations, NPCI products, and mandate management systems.
- Demonstrate proficiency in Finn One or other lending systems, including API integrations.
- Strong communication and interpersonal skills.
- Technical aptitude for digital system integration.
- Experience in system testing and scenario creation.
- Leadership skills with experience managing small teams.
- Ability to drive collaboration across departments.
- Focus on quality, SLA management, and process automation.
- Familiarity with audit processes and compliance.
- Expertise in project management tools and digital payment systems.
Educational Qualifications:
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience - 2- 5 Years of relevant experience.
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