OneClick IT Consultancy P Ltd
Website:
oneclickitsolution.com
Company:
https://www.linkedin.com/company/one-click-it-consultancy
Seniority: Mid-Senior level
Industries: Information Technology & Services
Job details:
Company Description OneClick IT Consultancy Pvt Ltd is a technology solutions development company and an active member of GESIA, serving a wide range of business industries. The team specializes in mobile app development, website development, and custom software solutions, with a focus on turning client ideas into successful digital products. Core expertise includes data engineering, travel technology solutions, native and cross-platform apps, sensor-based apps, CMS, e-commerce, and enterprise application development. The company emphasizes innovation, high-quality service, and long-term client partnerships to help brands compete and excel in dynamic markets. OneClick is a growing organization that values collaboration, creativity, and continuous improvement.
Role Description The Senior Application Support Engineer (SRE) will provide advanced application and technical support for OneClick’s software solutions, ensuring high availability, performance, and reliability. This on-site, full-time role is based in Ahmedabad and involves monitoring production systems, identifying and resolving incidents, and performing root cause analysis for recurring issues. The individual will collaborate with development and QA teams to implement fixes, optimize system configurations, and improve deployment and release processes. Responsibilities include managing support tickets, documenting resolutions, creating runbooks, and proactively enhancing system observability and automation. The Senior Application Support Engineer will also communicate with internal stakeholders and clients, provide guidance to junior team members, and contribute to continuous improvement of support workflows and SRE practices.
Qualifications
- Candidates should possess strong Application Support and Technical Support skills, with experience handling complex, production-grade systems.
- Candidates should possess solid Analytical Skills and Troubleshooting abilities to diagnose issues, perform root cause analysis, and propose effective solutions.
- Candidates should possess clear and professional Communication skills for interacting with clients, cross-functional teams, and documenting technical information.
- Candidates should possess proficiency with monitoring tools, logging frameworks, and incident management platforms (e.g., Prometheus, Grafana, ELK, or similar).
- Candidates should possess experience working in Linux/Unix environments, with familiarity in scripting (such as Bash, Python) for automation and support tasks.
- Candidates should possess knowledge of cloud platforms (such as AWS, Azure, or GCP) and basic networking concepts relevant to application performance and availability.
- Relevant experience in SRE, DevOps, or production support for web or mobile applications is highly beneficial.
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
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