Straive
Website:
straive.com
Company:
https://www.linkedin.com/company/straive_
Seniority: Entry level
Industries: Business Consulting and Services
Job details:
Company Description Straive is a global leader in AI-driven value creation, business transformation, and Global Capability Center (GCC) delivery, serving Fortune 500 and mid-market enterprises across multiple industries. The organization embeds advanced data analytics and AI solutions directly into clients’ workflows to drive efficiency, enhance user experience, and increase revenue. With a team of 20,000+ employees across nine countries, Straive supports sectors such as banking and financial services, media and technology, logistics, EdTech, and life sciences. The company has strengthened its capabilities through the acquisitions of Gramener and SG Analytics and has been recognized as a Star Performer and Leader in major industry benchmarks for Data & AI services. Straive is an equal opportunity employer, committed to diversity, equity, and inclusion, and bases hiring decisions solely on qualifications, merit, and business needs.
Role Description The Assistant Vice President – Delivery Assurance is a full-time, on-site role based in Gurgaon, responsible for ensuring high-quality service delivery across complex client engagements. This role oversees multiple programs and projects, aligning delivery outcomes with contractual commitments, performance benchmarks, and client expectations. The position involves collaborating with cross-functional teams to define delivery frameworks, monitor execution, manage risks, and drive continuous improvement in processes and productivity. The AVP provides governance and oversight for professional services engagements, supports solution design and transition, and ensures adherence to SLAs and compliance standards. The role also includes stakeholder management, status reporting to senior leadership, and mentoring delivery teams to build capability and sustain a culture of accountability and excellence.
Core Responsibilities
• SLA Governance: Standardize and oversee the global SLA framework. Ensure 100% alignment between contractual commitments and operational performance across all service lines.
• Audit & Compliance: Direct comprehensive program and process audits. Identify operational risks early and partner with delivery heads to implement mitigation strategies.
• Incident & Escalation Management: Act as the senior escalation point for critical service disruptions. Drive high-impact resolution strategies and ensure stakeholder transparency during crisis management.
• Executive Reporting: Consolidate complex operational data into high-level Segment and Client facing reports. Provide actionable insights into the health of the $100M portfolio.
• Quality Certification: Certify and calibrate the 'Transaction Quality Management' framework. Oversee the rigor of RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Action) to ensure sustainable defect reduction and process adherence.
Required Qualifications
• Professional Experience: 12+ years in IT Services or KPO, with a significant background in Quality Assurance, Six Sigma, or Operations Excellence.
• Leadership Scale: Proven track record of managing large teams (40+) across India and the Philippines.
• Financial Acumen: Experience supporting large-scale business units ($100M+), understanding the link between quality, cost-to-serve, and revenue retention.
• Strategic Influence: Ability to navigate a matrixed environment and influence senior Delivery Leaders and external Clients.
• Certifications: Preferred Six Sigma Master Black Belt, COPC.
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