Progreva
Website:
progreva.com
Company:
https://www.linkedin.com/company/progreva
Seniority: Mid-Senior level
Industries: Information Technology & Services
Job details:
Bit about us
At Progreva, we’re on a mission to become a leading progressive, values-driven organization. Our goal is to transform the employee experience—whether in the office, at home, or anywhere
employees choose to work. For us, employee-centric values come first, and we prioritize the well- being of our employees and contractors above all else.
We’re committed to building a progressive work culture that values camaraderie, work-life balance, empathy, and the physical and mental well-being of our people. Our focus is to create a work environment where employees feel comfortable, confident, and empowered—giving them the
ownership, space, and autonomy they need to succeed.
We firmly believe that when we take great care of our employees, they, in turn, take exceptional care of our clients. This drive for innovation leads to natural success. That’s why we work exclusively with clients who share our commitment to employee-centric values.
As a progressive consulting firm, we prioritize both employee well-being and client progression—all while ensuring that we have fun along the way. And yes, we also develop breakthrough digital products for our global clients!
Job Overview
We are looking for a Mid-Level QA Engineer - Application Support & Documentation with 3–8 years of experience to join our Application Support team. The role focuses on supporting production .NET applications with multiple integrations, handling ServiceNow queues, creation reports and dashboards in ServiceNow, handling QA for the applications, writing & maintaining user manuals and business-facing documentation, resolving minor issues, and collaborating with L3 teams for advanced technical matters.
The ideal candidate has hands-on experience in L2 technical support, is comfortable working in a ticket-driven environment, and is available to support CET-aligned working hours (12:30 PM – 9:30 PM IST).
Responsibilities:
QA & Documentation:
• Perform manual testing (functional, regression) for new features and bug fixes.
• Create and maintain test documentation: test cases, test scenarios and checklists.
• Prepare and update user manuals and supporting materials for end users.
• Create user-focused non-technical documentation describing the applications' features, step-by-step guide.
• Collaborate with development teams to reproduce defects and verify fixes.
L2 Support:
• Monitor L2 support queue in ServiceNow during agreed CET-aligned support hours for .Net based applications. Handle 2nd line support tickets — analyse, diagnose and resolve incidents.
• Respond to incoming support tickets, including access requests, basic configuration tasks, minor application issues, and general user clarifications
• Work with tools such as ServiceNow (incident management and reporting) and Azure DevOps (task and test management).
• Perform initial analysis, triage, and problem identification to determine appropriate resolution paths
• Apply minor fixes or configuration-level corrections that do not require code-level changes
• Collaborate closely with the Client’s L3 team for issues requiring code changes or new feature development
• Ensure accurate documentation, timely updates, and status communication within ServiceNow
• Provide simple reporting on ticket volumes, categories, priorities, and resolution status
Required Qualifications
• Excellent experience in 2nd line support and manual testing.
• Excellent knowledge of ServiceNow (incident, problem management, reporting, dashboards).
• Strong knowledge of Azure DevOps.
• Ability to create test cases and work with test management tools.
• Ability to analyse logs and perform basic application troubleshooting.
• Basic knowledge of SQL and web applications (HTTP, REST).
• Ability to produce clear and structured technical and user documentation.
• Willingness and ability to work in CET-aligned support hours (12:30 PM – 9:30 PM IST)
Nice to have
• Basic knowledge of test automation.
• Experience working with APIs (Postman, Swagger).
• Familiarity with cloud environments or distributed systems.
Expectaions from the candidate:
• You will be able to gain strong working knowledge of at least 2 out of 4 supported applications.
• You will be able to independently prepare test cases for a release and update the user manual covering introduced changes.
• You will be able to build a ServiceNow dashboard for monitoring and reporting incidents for the client.
What is in it for you?
- Opportunity to work on a technically challenging and impactful landscape.
- Joining a values-driven, employee-centric organization that prioritizes well-being.
- Being part of a growing start-up setting new standards for employee experience while delivering breakthrough digital products.
- Exposure to an international distributed work environment with industry-leading clients.
- A remote-first setup, giving you the flexibility to work from anywhere, with occasional collaboration opportunities at our office in Baner, Pune (if preferred).
- First-hand experience working directly with large client organizations, solving meaningful challenges (not in an “outsourced” model).
- Collaborative and supportive team environment that values empathy and camaraderie.
- Professional development and continuous learning opportunities.
- Competitive salary package and a strong emphasis on work-life balance.
How to Apply:
Please submit your resume along with a brief cover letter outlining your interest in the L2 Support Engineer position. We look forward to reviewing your application!
Additionally, we encourage you to learn more about our culture, values, and employee experience by speaking with one of our team members during the interview process.
If you’ve read this far, it seems like you're eager to join us! Please reach out to us at hr@progreva.com and we will get back to you shortly. We will continue interviewing candidates until we find the exceptional individual we're looking for.
Click on Apply to know more.