ITILITE
Website:
bit.ly
Company:
https://www.linkedin.com/company/itilite
Seniority: Entry level
Industries: Technology, Information and Internet, Travel Arrangements, and Airlines and Aviation
Job details:
Company Overview:
ITILITE is a leading global brand in the Business Travel, Expense & Cards Management space.
Our mission is to help companies simplify their travel and expense processes, making it an enjoyable experience for employees. We operate on a B2B SaaS model, with a strong presence in the US and India, serving over 500 customers.
We are a Series C funded company, having raised over $45 million from Global Tier 1 VCs like Tiger Global, Z47, Greenoaks and Dharana Capital.
Description:
- Provide exceptional traveler care and customer service to our clients
- Accurately complete end to end International travel requirements for air, hotel,car, rail.
- Incumbent should have good knowledge of international critical itineraries (Geographical Knowledge is mandatory)
- Open to work in flexible environment, roster off, weekend working, public holidays and festivals
- Coordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
- Excellent communication skills (Both Written and Verbal)
- Providing consultative multi-country routings for best fares and preferred carrier usage.
- Counsel clients on efficient routings for lowest available fares and preferred carrier usage in coordination with the clients business travel policies wherever necessary.
- Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
- Deliver expectations against individual and shared team key performance indicators
- Embrace the role of providing a superior consultative value to clients
- Should be team player and manage show alone if required
- Knowledge of corporate travel economics and travel technology/tools will be an added advantage
Must Have:
- Minimum 2 years of hands-on experience working with GDS platforms such as Sabre, Amadeus, Galileo, or Travelport.
- Excellent communication skills (Both Written and Verbal)
- Flexible working in rotational shifts that include night shifts.
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