Licious
Website:
licious.in
Company:
https://www.linkedin.com/company/licious
Seniority: Mid-Senior level
Industries: Transportation, Logistics, Supply Chain and Storage
Job details:
About the Company
Fleet Lead (Rider Operations) Position: Fleet Lead – Rider Operations Location: Delhi Department: Operation
s
About the Ro
le
We are looking for a highly motivated and result-oriented Fleet Lead to manage and oversee delivery rider operations. The ideal candidate will be responsible for rider onboarding, engagement, productivity, compliance, and overall fleet performance to ensure seamless last-mile operatio
ns.
Responsibili
- ties
Fleet & Rider Manag - ementManage and supervise a team of delivery partners/riders across assigned hubs or city locat
- ions.Ensure adequate rider availability to meet daily operational requirem
- ents.Monitor rider attendance, productivity, and adherence to sched
- ules.Drive rider engagement initiatives to improve retention and reduce attri
- tion.Recruitment & Onboa
- rdingManage end-to-end rider hiring and onboarding activi
- ties.Source riders through field activities, vendor networks, referrals, and local hiring chan
- nels.Coordinate documentation, background verification, and joining formali
- ties.Ensure timely onboarding and activation of ri
- ders.Operations Manag
- ementMonitor daily operational metrics such as order fulfillment, on-time delivery, rider utilization, and producti
- vity.Ensure smooth execution of last-mile delivery operat
- ions.Identify operational challenges and implement corrective act
- ions.Coordinate with hub teams and stakeholders to ensure service excell
- ence.Performance & Compl
- ianceTrack rider performance metrics and provide regular feedback and coac
- hing.Ensure riders comply with company policies, safety guidelines, and
- SOPs.Handle rider grievances, escalations, and disciplinary act
ions.
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