YourDOST
Website:
yourdost.com
Company:
https://www.linkedin.com/company/d-o-s-t
Seniority: Mid-Senior level
Industries: Mental Health Care
Job details:
Who we areFounded in 2014 by Richa Singh and Puneet Manuja, YourDOST is one of India's first and largest holistic emotional wellness organisations. We help corporations, colleges and government organisations build resilient communities.
We are enabling leading corporates including, CK Birla Group, UpGrad, and educational institutions like IIT Madras, IIT Delhi, and IIM Bangalore to name a few. We believe in using a three-pronged approach for building a holistic emotional wellness program - Awareness, Training, and Individual Counseling.
We work with them through awareness modules, self-help tools, 1on1 counseling intervention, and organisation-level diagnostic and reporting.
Our offerings include Product Led Engagement, Assessments, 24x7 Instant Connect With Qualified Therapists, Leadership Programs, Manager Training and much more. We have partnered with 500+ clients including Corporates, Educational Institutions, and Government organisations counseling over 20 lakh Indians to date.
To learn more about us please visit www.yourdost.com
About the RoleWe are looking for a dynamic, committed individual with proficiency in South Indian languages to join YourDOST as Customer Success Managers I. This is an entry-level position within our Customer Success function, well-suited for someone eager to build a career in client relationship management. As a CSM I, you'll own a portfolio of B2B client accounts, serve as the primary point of contact for stakeholders, and help drive engagement, retention, and satisfaction across your accounts, all while contributing meaningfully to our mission of workplace mental wellness.
What You'll DoManage and grow engagement across a portfolio of 15–20 client accounts
Cultivate strong working relationships with L1 stakeholders
Plan and execute webinars, programs, and campaigns to drive engagement
Analyze account data and prepare reports for stakeholders
Travel as needed to support client engagement
Flag and escalate red flags proactively
Work closely with cross-functional teams to ensure smooth delivery
What You Bring0–1 year of relevant experience
Proficiency in other South Indian languages (mandatory)
Strong time management and prioritization skills
Excellent verbal and written communication skills
Active listening, the ability to understand before responding
Confident presentation and planning abilities
Resilience and the ability to handle rejection constructively
Good to HaveA basic understanding of psychology
Familiarity with client businesses and organizational context
Working knowledge of Excel and presentation tools
Who You AreSelf-assured, yet open to growth and feedback
Someone who believes: "I am making a difference"
Patient, proactive, and optimistic
Adaptable, reliable, and flexible
Committed to meeting client deadlines
What Drives YouA genuine passion for mental health advocacy and breaking the stigma
A hunger for personal and professional growth
The belief that "Client win is my win"- success is mutual
Click on Apply to know more.
