Charlie
Website:
meetcharlie.com
Company:
https://www.linkedin.com/company/foundbycharlie
Seniority: Mid-Senior level
Industries: Artificial Intelligence
Job details:
We’re hiring a Customer Success Manager in Bengaluru for a confidential B2B SaaS company helping businesses manage and grow important customer relationships at scale.
You’ll work closely with customers and internal teams to drive adoption, solve problems, protect renewals, and identify opportunities for expansion.
We’re looking for someone with 3–8 years of experience in Customer Success, Account Management, or a closely related SaaS role who can:
• Own relationships with a portfolio of customers and understand their business goals
• Drive product adoption and help customers realise measurable value
• Identify and address risks before they become churn
• Work cross-functionally with product, engineering and support teams to resolve customer problems
• Manage renewals and identify opportunities for expansion where appropriate
• Build relationships with senior customer stakeholders
• Use customer feedback and account data to improve outcomes
Experience managing B2B SaaS customers is important. Experience owning renewals, expansion, retention, or a commercial account target is a strong advantage.
This is not a first-line support or helpdesk role. We’re looking for someone who has owned customer relationships and been accountable for what happens to those accounts.
The role is based in Bengaluru, India.
Disclaimer
We’re recruiting directly on behalf of the company. There is no candidate fee, we do not sell candidate data, and we never auto-apply or submit your information to an employer without your knowledge.
About Charlie
Charlie is a personal AI agent that finds and represents you for roles worth moving for.
Charlie learns who you are — your experience, strengths, ambitions, and the kind of work you want to do next. It continuously looks across the job market to find opportunities that genuinely fit your story, not just your keywords.
When it finds one worth your attention, Charlie puts it in front of you with the context that matters: why it fits, where it doesn't, and what makes it worth pursuing.
Charlie doesn't turn you into another application. It represents you truthfully, helping the right opportunities find the right person.
Because finding a great job shouldn't be about applying to everything. It should be about being represented well when the right opportunity comes along.
Click on Apply to know more.
