Yellow Banana Food Company
Seniority: Mid-Senior level
Job details:
We are looking for an experienced and result-oriented Cluster Manager to oversee the operations and business performance of multiple restaurant outlets.
The Cluster Manager will be responsible for driving sales, profitability, operational excellence, guest satisfaction, cost control and people development across the assigned outlets. The role requires strong leadership, financial acumen and the ability to manage Restaurant Managers and teams across multiple locations.
Key Responsibilities
1. Multi-Outlet Operations
* Oversee the day-to-day operations of multiple restaurant outlets.
* Ensure all outlets consistently follow company SOPs, operational standards and brand guidelines.
* Conduct regular outlet visits and operational audits.
* Identify operational gaps and implement corrective actions.
* Ensure smooth opening, closing and overall functioning of all outlets.
* Maintain consistency in food quality, service, ambience, hygiene and guest experience.
2. Sales & Business Performance
* Drive achievement of monthly, quarterly and annual sales targets.
* Develop outlet-wise action plans to improve sales and profitability.
* Analyse sales trends, covers, average order value, table turnover and other business metrics.
* Identify opportunities for upselling, promotions and revenue enhancement.
* Monitor competitor activity and local market trends.
3. P&L & Cost Control
* Monitor the P&L performance of each outlet.
* Control food cost, beverage cost, labour cost and operating expenses.
* Monitor wastage, pilferage, inventory variance and stock consumption.
* Review daily, weekly and monthly financial reports.
* Take corrective action wherever costs are above the approved benchmarks.
* Work closely with Finance and Procurement teams to improve profitability.
4. People Management
* Lead, coach and mentor Restaurant Managers and Assistant Managers.
* Ensure adequate manpower and effective manpower deployment across outlets.
* Participate in recruitment and selection of key operational positions.
* Identify training and development requirements.
* Drive employee engagement, retention and succession planning.
* Build a strong performance-driven culture across the cluster.
5. Guest Experience
* Ensure consistently high standards of guest service across all outlets.
* Monitor guest feedback, online reviews and complaints.
* Personally handle critical guest complaints and service recovery.
* Implement measures to improve guest satisfaction and repeat business.
6. Food Quality, Hygiene & Compliance
* Ensure compliance with food safety, hygiene and sanitation standards.
* Ensure adherence to FSSAI and applicable statutory requirements.
* Conduct regular hygiene and operational audits.
* Ensure corrective actions are implemented within defined timelines.
* Maintain brand standards for food presentation, service and restaurant ambience.
7. Inventory & Asset Management
* Monitor inventory levels and stock movement across outlets.
* Ensure proper receiving, storage and issuing procedures.
* Control wastage, breakage and pilferage.
* Ensure proper maintenance and utilisation of restaurant equipment and assets.
* Coordinate with Purchase, Maintenance and IT teams for operational requirements.
8. Training & SOP Implementation
* Ensure all Restaurant Managers and staff are adequately trained.
* Conduct regular operational reviews and training sessions.
* Implement new SOPs, processes and company initiatives across outlets.
* Ensure consistent execution of promotions, menu changes and operational campaigns.
9. Reporting & Review
* Review daily sales and operational reports.
* Conduct weekly/monthly performance reviews with Restaurant Managers.
* Prepare cluster performance reports for senior management.
* Track outlet-wise KPIs and ensure timely achievement of targets.
* Highlight operational challenges and recommend solutions to management.
10. New Outlet Openings
* Support the Operations and Management team in new outlet openings.
* Assist in manpower planning, recruitment and training for new outlets.
* Coordinate operational readiness, SOP implementation and pre-opening activities.
* Ensure new outlets achieve operational stability within the defined timeline.
Key Performance Indicators (KPIs)
* Sales Target Achievement
* Outlet-wise Revenue Growth
* EBITDA / P&L Performance
* Food & Beverage Cost %
* Labour Cost %
* Inventory Variance
* Wastage & Pilferage Control
* Guest Satisfaction / Reviews
* Customer Complaint Resolution
* Operational Audit Scores
* Hygiene & Compliance Scores
* Employee Attrition & Retention
* Training Completion
* Staff Productivity
* Outlet SOP Compliance
Candidate Profile
Education:
* Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration or a related field.
* MBA / Hospitality Management qualification will be an added advantage.
Experience:
* 8–12 years of relevant experience in the restaurant/hospitality industry.
* Minimum 3–5 years of experience managing multiple restaurant outlets.
* Experience handling Restaurant Managers and large operational teams.
* Strong exposure to P&L, sales, cost control and restaurant operations.
Required Skills
* Strong multi-unit restaurant operations experience
* Excellent leadership and people-management skills
* Strong P&L and financial understanding
* Sales and business development orientation
* Excellent communication and negotiation skills
* Strong analytical and problem-solving ability
* Customer-centric approach
* Knowledge of POS and restaurant reporting systems
* Good command of MS Excel, Word and PowerPoint
* Ability to travel between multiple outlets
* Ability to work flexible hours, weekends and public holidays
Ideal Candidate
- The ideal candidate should be a hands-on restaurant operations leader who can manage multiple outlets through Restaurant Managers, drive business performance, control costs, maintain brand standards and develop strong operational teams.
Click on Apply to know more.
