Thoughtcom
Website:
thoughtcom.in
Company:
https://www.linkedin.com/company/thoughtcom-india-pvt.-ltd.
Seniority: Mid-Senior level
Industries: Advertising Services
Job details:
JOB DESCRIPTION
CLIENT SERVICING MANAGER (SOCIAL MEDIA)
OUR BUSINESS
Thoughtcom is engaged in the business of brand, marketing, and internal communications for clients in India and abroad. The company is in niche domains and is proud to be one of the very few players who are shaping the domain. However, being a responsible player, the onus of putting down the operational process and talent grooming also falls on our shoulders. Thus, the role on offer is non-traditional and covers cross-functional alignment.
ROLE PROFILE
The role is strategic in nature and entails leading multiple client accounts that need to be nurtured and grown over a period. In this role you will be required to lead our client relations with our content and design team while reporting to the strategic business heads and key company stakeholders. A detailed role description is given below.
Operations
· Have complete visibility of the client needs to ensure their communication objectives are met.
· Bring in the discipline of process-driven functioning and delivery as per the scope of work.
· To lead the design language and layout styles for the accounts you manage along with other team members
· Develop strong relations with clients and partners to be the one-point contact for strategic interventions that drive business success for all parties involved.
· Proactively recommend ideas that are beyond the scope of request to help client effectively meet their goals through an integrated communications strategy.
Strategy, Implementation & Review
· Develop content strategy with the content team that aligns with the communications objectives of our clients for short-term campaign needs and long-term business goals.
· Work with the client servicing and creative teams to deliver client briefs.
· Generate engaging content for marketing campaigns and social media of our clients – emailers, web banners, website content, posts (static, multi-sliders, videos, blogs, infographics, campaign identities & taglines, print collaterals, etc.).
· Ensure brand consistency by complying with client brand guidelines and internal delivery standards of Thoughtcom.
· Assess gaps in delivery and provide solutions through periodic reviews and documentation.
· Ensure all data and work is legally compliant (e.g., copyright protection, plagiarism-free)
· Remain current on developments and generate new ideas to draw the attention of the audience.
· Conduct regular client reviews to track progress, renew strategies and take timely action to fix gaps.
· Prepare case studies and portfolios for key projects that can be entered into awards at relevant industry platforms.
Team & Partner Collaboration
· Oversee daily deliverables through effective task allocation between team members and seamless coordination with creative and content leads.
· Provide guidance and direction to team members for managing daily tasks when needed.
· Liaise with external partners for special projects.
· Conduct weekly reviews to understand gaps in content, provide feedback and establish processes that are crucial to business success.
· PO tracking, invoice generation and follow-ups with accounts to ensure the revenue cycle is managed seamlessly. Subsequently, also ensure partner invoices are booked and payments are processed in a timely manner.
Performance Evaluation & Incentive Payout
· In addition to this, you will be eligible for performance-linked incentives based on your contribution towards additional revenue generation for our business from existing client relationships and new accounts through strategic initiatives.
· The incentives will be paid on a quarterly basis based on the overall performance evaluation. The same is eligible post-completion of your six-month probationary period.
· You need to prepare a comprehensive monthly report in a PPT format with proofs about additional revenue generated through strategic initiatives.
QUALIFICATIONS
- Graduate/ Post Graduate degree in Marketing or any Communications discipline
- A minimum work experience of at least 5 years in a client servicing role
- Sound written and spoken English skills
- Confidence to articulate messages and lead client presentations – both virtual and face-to-face
- Working knowledge of tools like Microsoft Excel, Outlook, Teams, PowerPoint and Word.
- Experience using SaaS platforms like Sprout Social, Sprinklr, Wrike will be an added advantage
COMPENSATION
· As per industry standards
We aspire and are on the way to become the communications partner of choice across our portfolio of services by understanding our client’s communication needs and using our strategic expertise to help our clients meet their communication objectives.
Click on Apply to know more.
