BMC Helix
Company:
https://www.linkedin.com/company/bmchelix
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
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This Is Helix. Powered by You.
At
BMC Helix, we don’t do ordinary. We’re the
AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of
curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
The
Digital Service and Operations Management (DSOM) product line includes BMC's industry-leading Digital Services and Operations Management products. We develop
BMC Helix ITSM and
BMC Helix Innovation Suite, delivering cloud-native, AI-powered Service and Operations Management solutions that help enterprise customers transform and automate their IT operations.
Our team builds enterprise applications, workflows, integrations, and modern user experiences on the
BMC Helix Platform. We continuously innovate by leveraging cloud-native technologies, AI capabilities, and engineering best practices to deliver scalable enterprise SaaS solutions used by customers worldwide. If innovation is close to your heart, this is the place for you!
Helix is looking for an experienced
Senior Product Developer – BMC Helix Innovation Studio / ITSM to join us and design, develop, and deliver enterprise-grade applications and platform capabilities using the latest technologies.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Own end-to-end delivery of product enhancements, new features, and defect fixes from design through deployment.
- Design, develop, and enhance applications using BMC Helix Innovation Studio , Remedy platform technologies, and the Helix Innovation Suite.
- Develop workflows, REST APIs, integrations, customizations, and enterprise solutions for BMC Helix ITSM applications.
- Design and develop modern web applications using Java, Spring Boot, Angular, JavaScript, HTML, and CSS.
- Collaborate with Product Management, Architects, QA, and Engineering teams to deliver scalable, high-quality enterprise solutions.
- Participate in architecture discussions, code reviews, troubleshooting, root cause analysis, and customer issue resolution.
- Work with geographically distributed cross-functional teams while contributing to engineering best practices, quality initiatives, and continuous improvement.
To ensure you’re set up for success, you will bring the following skillset & experience:
- 8–15 years of experience in BMC Remedy / Helix application development.
- Strong hands-on experience with BMC Helix Innovation Studio, Remedy Workflow, and Helix Innovation Suite.
- Strong understanding of the functional and architectural aspects of the BMC Helix ITSM Suite.
- Experience developing enterprise applications using BMC products including Helix ITSM, Digital Workplace (DWP), Helix Platform, Business Workflows, and HSSO.
- Experience designing and developing REST APIs, integrations, enterprise workflows, and distributed enterprise applications.
- Strong hands-on experience with Java, Spring Boot, Angular, JavaScript, HTML, and CSS.
- Experience developing enterprise software products and troubleshooting multi-tier enterprise applications.
- Excellent analytical, communication, collaboration, and problem-solving skills with experience working in geographically distributed teams.
- Experience leading technical design, mentoring engineers, and driving engineering best practices.
Whilst these are nice to have, our team can help you develop in the following skills:
- Experience with Agentic AI technologies and frameworks such as LangChain, LangSmith, Model Context Protocol (MCP), Retrieval-Augmented Generation (RAG), AI Agents, embeddings, and vector databases.
- Experience integrating Generative AI and Large Language Models (LLMs) with enterprise applications.
- Experience with Docker, Kubernetes, CI/CD pipelines, and cloud platforms (AWS, GCP, or OCI).
- Experience with PostgreSQL, Elasticsearch/OpenSearch, and observability tools such as OpenTelemetry, Prometheus, Grafana, or Dynatrace.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for
impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in
trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification,
apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 3,398,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
(
Returnship@BMC )
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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