TIE Alliances And Rewards Pvt Ltd
Website:
tiealliances.com
Company:
https://www.linkedin.com/company/tie-events-alliances
Seniority: Mid-Senior level
Industries: Strategic Management Services
Job details:
Company Description TIE Alliances And Rewards Pvt Ltd specializes in end-to-end offer acquisition and campaign management for banks, card issuers, and fintech companies in India and international markets. The company delivers digital solutions that strengthen customer engagement and enhance loyalty program performance. By integrating offers, campaigns, and data-driven insights, TIE Alliances And Rewards helps clients optimize customer interactions across channels. The organization values innovation, collaboration, and measurable business results, offering team members the opportunity to work on impactful digital engagement initiatives.
Role Description The Operations Team Manager is a full-time, on-site role based in Mumbai, responsible for leading day-to-day operations that support offer acquisition and campaign delivery. This role oversees a team of operations professionals, assigns and monitors workloads, and ensures adherence to process standards, service levels, and quality benchmarks. The manager coordinates with internal stakeholders such as account management, technology, and analytics to ensure smooth execution of campaigns and rapid resolution of operational issues. Responsibilities include tracking operational metrics, identifying process improvements, managing escalations, and maintaining accurate documentation and reporting. The role also involves coaching team members, conducting performance reviews, and fostering a collaborative, customer-focused work environment.
Qualifications
- Candidates should possess strong People Management and Team Management skills to lead, motivate, and develop an operations team.
- Candidates should possess solid Operations Management and Analytical Skills to manage workflows, optimize processes, and interpret performance data.
- Candidates should possess excellent Communication skills to collaborate effectively with internal teams, clients, and partners.
- Experience in financial services, fintech, or digital marketing operations is beneficial.
- Proven ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Bachelor’s degree in business, management, or a related field; advanced qualifications are an advantage.
- Comfort with using CRM, project management, and reporting tools to manage and monitor operational activities.
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