TMUS Global Solutions
Website:
globesgs.com
Company:
https://www.linkedin.com/company/tmusglobalsolutions
Seniority: Director
Industries: Telecommunications
Job details:
About T-Mobile:
T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America’s supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile. Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
About TMUS Global Solutions:
TMUS Global Solutions is a world-class technology powerhouse accelerating the company’s global digital transformation. With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
TMUS India Private Limited operates as TMUS Global Solution
Job Summary:
The Senior Director, IT Operations (India) is a senior technology leader responsible for operational governance, delivery excellence, and organizational development of the IT Operations capability at the India Technology Center. This role oversees multiple India-based functions, including Global Hub, Conversions, Integration, Site Reliability Engineering (SRE), Testing Center of Excellence (COE), and Cyber Engineering. The position ensures seamless integration of India-based IT Operations teams into global planning, governance, and execution frameworks. The role serves as a strategic partner to global functional leaders, driving operational performance, scalability, and business outcomes across supported functions.
Main Responsibilities:
Operational Leadership & Delivery Governance:
- Lead India-based IT Operations sub-organizations, including Global Hub, Conversions, Integration, SRE, Testing, and Cyber Engineering.
- Own end-to-end delivery quality, service reliability, and operational performance across all functions.
- Serve as the primary operational leader for India-based teams, ensuring alignment on priorities, dependencies, and performance metrics with global stakeholders.
- Drive accountability and continuous improvement to achieve business and operational objectives.
Global Partnership & Stakeholder Governance:
- Act as the principal liaison between India IT Operations teams and global functional leaders.
- Participate in governance forums, operational planning cycles, and delivery reviews.
- Drive resource alignment, cross-site collaboration, and shared ownership of operational outcomes.
- Ensure India’s contributions are visible, measurable, and incorporated into strategic roadmaps and planning activities.
Talent Development & Organizational Scaling:
- Build, develop, and retain high-performing leadership and delivery teams across the India IT Operations organization.
- Directly manage people leaders while overseeing onboarding and integration of new team members during periods of growth.
- Establish coaching frameworks, leadership development programs, and performance management practices.
- Strengthen organizational capability and leadership depth to support long-term business expansion.
Operational Excellence & Standards:
- Implement and continuously enhance best practices across IT Service Management (ITSM), Software Testing, Site Reliability Engineering (SRE), and Cyber Operations.
- Establish quality standards, governance processes, and operational controls.
- Define, monitor, and improve service-level objectives (SLOs), reliability targets, and quality metrics.
- Foster a culture of continuous improvement and operational excellence.
India Site Leadership Partnership:
- Serve as a key member of the India Technology Center Leadership Team.
- Represent the IT Operations function in site-wide strategic planning, operational initiatives, and cultural programs.
- Contribute to annual workforce planning, capability development, and India growth strategies.
- Champion organizational values through inclusive leadership and employee engagement initiatives.
Also responsible for other duties/projects as assigned by business management as needed.
Qualifications:
Educational Requirements:
Required:
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration, or equivalent experience.
Preferred:
- Master’s Degree in a related field.
Work Experience:
Experience Requirement 1:
- 12+ years of professional experience in IT Operations, Service Delivery, Infrastructure, Testing, or Enterprise Technology Leadership.
- Proven track record of leading large-scale, highly available operational environments.
Experience Requirement 2:
- 8+ years of people leadership experience.
- Experience managing Senior Managers, Directors, and Executive-level leaders across multiple disciplines.
Experience Requirement 3:
- 5+ years leading multi-site or global IT Operations organizations.
- Experience managing India-based or offshore delivery organizations preferred.
Experience across at least two of the following areas:
- IT Service Management (ITSM)
- Software Testing / Quality Assurance
- Site Reliability Engineering (SRE)
- Cyber Operations
Knowledge, Skills & Abilities:
Operational Leadership & Cross-Functional Partnership:
- Proven leadership across IT service delivery, testing, infrastructure, and operational domains.
- Strong technical depth to assess delivery quality and guide senior leaders.
Cross-Functional & Matrixed Leadership:
- Experience partnering with global functional leaders within a matrixed organizational structure.
- Ability to drive outcomes where functional ownership and site leadership reside in different organizations.
Organizational Scaling & Talent Development:
- Demonstrated success scaling India-based teams during periods of significant growth.
- Ability to maintain culture, engagement, and delivery excellence while expanding organizations.
Delivery & Operational Excellence:
- Strong knowledge of:
- ITIL
- Agile methodologies
- Site Reliability Engineering (SRE)
- Software Testing frameworks and best practices
Executive Communication & Global Collaboration:
- Exceptional written and verbal communication skills.
- Ability to influence and engage effectively with senior executive stakeholders.
- Experience working across global teams and multiple time zones.
Licenses & Certifications:
Required: None
Preferred: ITIL Foundation Certification or equivalent certification.
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