Complia services limited
Website:
mycomplia.com
Seniority: Mid-Senior level
Job details:
Company Description Complia Services Ltd ( Nyife.chat) is a growing technology and services organization focused on delivering reliable, scalable solutions to business customers. The company emphasizes compliance, quality, and customer-centric innovation, creating products and services that help clients operate more efficiently and securely. Team members collaborate across functions to design and implement technology-driven offerings that address real-world business challenges. Complia Services Limited offers a professional work environment with opportunities to learn, contribute, and grow in the communications and technology space. The company values integrity, accountability, and continuous improvement in its operations and client relationships.
Role Description The CPaaS Executive/Manager will be responsible for managing and growing the Communications Platform as a Service (CPaaS) business, with a focus on messaging, and related communication solutions for enterprise clients. This full-time, on-site role is based in New Delhi and involves daily collaboration with internal teams such as sales, product, and operations to ensure smooth delivery and performance of CPaaS services. Typical responsibilities include overseeing client onboarding, monitoring platform performance, coordinating with technical teams to resolve issues, preparing reports and forecasts, and supporting business development activities. The role also includes engaging with customers to understand requirements, proposing suitable communication solutions, managing accounts, and ensuring high levels of service quality and compliance. The CPaaS Executive/Manager will contribute to process improvements, documentation, and best practices to enhance operational efficiency and customer satisfaction.
Qualifications
- Candidates should possess strong knowledge of CPaaS concepts, messaging and based communication solutions.
- Candidates should possess skills in client relationship management, account handling, and customer support in a B2B or enterprise environment.
- Candidates should possess abilities in data analysis, reporting, and performance monitoring using dashboards and analytics tools.
- Candidates should possess competencies in cross-functional collaboration, coordination with technical and sales teams, and project follow-up.
- Candidates should possess effective communication skills, including clear written and verbal communication and presentation abilities.
- Relevant experience in telecom, SaaS, or CPaaS Sales.
- A bachelor’s degree in any field.
- Ability to work on-site in New Delhi, manage multiple priorities, and maintain a detail-oriented, organized approach to tasks.
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