Wrapmark Innovations India Private Limited
Website:
indiainnovations.co.in
Seniority: Entry level
Job details:
Company Description Wrapmark Innovations India Private Limited is a growing technology and services organization focused on delivering reliable on-site solutions to its customers. The company emphasizes innovation, operational efficiency, and strong customer relationships. Team members work closely with clients to understand their technical environment and provide practical, high-quality service. Wrapmark promotes a collaborative culture where learning, safety, and professionalism are prioritized. The organization values individuals who are proactive, accountable, and committed to continuous improvement.
Role Description This is a full-time, on-site Field Services Engineer role based in Navi Mumbai. The Field Services Engineer will install, commission, and maintain company equipment at customer locations, ensuring optimal performance and minimal downtime. Daily responsibilities include diagnosing and troubleshooting technical issues, performing corrective and preventive maintenance, and documenting service activities and reports. The role involves providing on-site technical support, guiding customers on proper equipment use, and escalating complex problems to internal engineering teams when needed. The Field Services Engineer will coordinate with logistics and service coordinators for scheduling, maintain tools and spare parts, and uphold safety and compliance standards at all times.
Qualifications
- Strong Field Service experience, including on-site installation, commissioning, and servicing of equipment.
- Proficiency in Troubleshooting and Technical Support to identify root causes, resolve faults, and support customers under time constraints.
- Knowledge of Preventive Maintenance practices, including scheduled inspections, calibration, and component replacements.
- Demonstrated Customer Service skills, with the ability to communicate clearly, manage expectations, and build professional relationships.
- Diploma or bachelor’s degree in engineering (mechanical, electrical, electronics, or related field) or equivalent practical experience.
- Ability to read and interpret technical manuals, schematics, and service documentation.
- Willingness to travel to customer sites within and around Navi Mumbai as required.
- Strong problem-solving skills, attention to detail, and ability to work independently with minimal supervision.
- Basic computer literacy for service reporting, email communication, and use of diagnostic tools or software.
- Prior experience in industrial equipment, machinery, or automation service environments is an advantage.
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