CloudHire
Website:
cloudhire.ai
Company:
https://www.linkedin.com/company/cloudhire1
Seniority: Mid-Senior level
Industries: Technology, Information and Internet
Job details:
Job Description - Elite Concierge/Account Manager
The Elite Account Manager will be responsible for delivering & maintaining exceptional service levels by: Meeting with their Elite Members at the initial introduction to service & intro to Manager stage, and at any other stage throughout the membership as requested by the Member – with a view to ‘really getting to know’ the member;
Job Functions
Selecting the appropriate form of member communication – based on effectiveness, swift resolution, & members’ preference.
Planning itineraries and booking for vacations.
Providing details on exclusive events (local/International)
Liaising with major lifestyle product brands for exclusive product purchase & delivery
Developing customer service procedures, policies, and standards for the dedicated HNI clients and the organization
Liaising with hotels & restaurants for exclusive event arrangements
Procurement of tickets and access for major sports events eg: F1, IPL, Wimbledon, Olympics, etc.
Keeping members updated regularly, setting deadlines for updates & meeting them, or providing new update deadlines in advance of the current one expiring.
Following up with members post-request & obtaining feedback– and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly)
Offering customized, personalized, tailored suggestions when fulfilling requests, in accordance with their Elite Members’ known preferences & likings – exhibiting good member relationships & genuine care for their welfare
Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information
To ensure availability for Members during odd hours in case urgent within fair use and to liaise with other offices to ensure the members aren’t left stranded during travel.
To gain knowledge about the new openings/happening in the world and to be able to upsell/cross-sell.
Required Qualifications
Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure.
Knowledge of handling executives, senior executives & VIP’s.
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worth individuals.
Good knowledge of worldwide travel destinations & luxury products/services, given that our members are based around the globe& request info regarding predominantly travel, leisure & services worldwide.
Excellent written & oral communication - fluent English a MUST. Other languages are advantageous.
Possess a minimum of 7 – 10 years of Concierge experience
In-depth understanding of requirements involved in the lifestyle management of affluent, high-net-worthies.
Candidate Requirements
• Mandatory Background: Hospitality front-office experience.
• Communication: Excellent English Communication.
• Luxury Mindset: Demonstrated knowledge of luxury brands, destinations, and proactive problem-solving.
Recruitment Process
Interview Stages:
HR: Telephonic screen to assess communication, luxury mindset, and fit.
Operations HODs: Onsite interview with 2–3 department heads.
Director of Operations: Final onsite interview
Location: Onsite at The Circle.work co-working space (Huda City Centre Metro, Delhi NCR).
Perks & Benfits:
Health Insurance
Gym: Preferential rates at The Circle.work gym.
Food: 30% discount at Jamie's Kitchen.
Drop Facility: For female employees post-7 PM (winter) or post-8 PM (summer).
Work from Home (WFH): 1 day/week, available after completing the 6-month probation.
Work Schedule
• Shifts: 3 standard shifts (8–5, 11–8, 1–10)rooster, assigned via a monthly/fortnightly roster.
• Working Days: 5 days a week
• Weekends: Offs are on a cyclic roster, not guaranteed.
Click on Apply to know more.