SOTC Travel Ltd.
Website:
sotc.in
Company:
https://www.linkedin.com/company/sotc
Seniority: Mid-Senior level
Industries: Travel Arrangements
Job details:
Please find the JD.
Key Responsibilities:
- Achieve daily, weekly, and monthly sales targets as defined by the Branch Manager.
- Handle customer enquiries through walk-ins, calls, emails, PSAs, and Travel Agents, while ensuring timely follow-ups and conversions.
- Provide accurate product, pricing, and travel-related information to customers.
- Build and maintain strong relationships with PSAs, Travel Agents, and existing customers to drive repeat business.
- Coordinate with internal teams for seamless post-sales service and customer satisfaction.
- Maintain sales records, enquiry databases, and daily sales reports while adhering to defined turnaround times.
- Ensure compliance with company policies, SOPs, audit requirements, and risk management processes.
- Resolve customer escalations promptly and maintain high customer satisfaction levels.
- Drive revenue growth through distribution expansion, incentive programs, and market intelligence.
- Minimize business losses through timely collections, liability management, and effective due diligence.
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