InfoBeans
Website:
infobeans.com
Company:
https://www.linkedin.com/company/infobeans
Industries: IT Services and IT Consulting and Business Consulting and Services
Job details:
Job Description - Digital Adoption Specialist
Overview: We are seeking a skilled and dynamic Digital Adoption Specialist who will be
responsible for driving the successful adoption of the Whatfix product with our clients. The
ideal candidate will combine a deep understanding of this platform with excellent
communication skills to ensure effective delivery and support.
In this role, you will:
● Work with our global customers to identify their target audiences' training needs,
acquire an understanding of customer applications and processes to derive actionable
insights and use cases to improve digital adoption
● Manage numerous projects, initiatives, and engagements concurrently
● Help develop standards and guidelines to ensure consistency in deliverables across
projects and be compliant throughout
● Collaborate with cross-functional teams to deliver innovative solutions and bring
process efficiency to our customers
● Consult, Ideate, and propose optimal digital adoption solutions to our customers using
the Whatfix Product Ecosystem
● Review, analyze, and optimize solutions to increase digital adoption usage by end-users
Required Expertise
● 2 to 6 years of experience in any of the following domains -Business Analyst, Product Owner, Project Coordinators, Instructional Design,
Technical Writing, Customer Success, Account Management and Software
Development
● Excellent communication and interpersonal skills, with ability to build relationships
with multinational stakeholders, understand the purpose of various customer business
and enterprise applications, processes, and user personas.
● Have a strong learning appetite to become an expert on Whatfix Products through our
Certification Programs In-depth knowledge and proficiency in Salesforce platform,
including configuration, implementation, and troubleshooting
● Comfortable working in a dynamic and evolving environment with an inclination to
solve issues, bottlenecks and problems with an analytical mindset
● Bachelor's degree in Computer Science, Information Technology, Business
Administration, or related field
Preferred Skills
● Awareness of diverse cultures and practices across geographies
● Worked in one or many industries verticals from the following - IT, ITES, Healthcare,
BFSI, Manufacturing, FMCG and Oil and Gas
● Knowledge of applications like ERP, CRM, CLM, etc. such as Salesforce, MS
Dynamics, SAP, Oracle, iCertis, etc would be an added advantage.
● Knowledge of Javascript, CSS, HTML will be an advantage
We are an equal opportunity employer and value diversity at our company. We do not
discriminate based on race, religion, color, national origin, gender, sexual orientation, age,
marital status, veteran status, or disability status.
Click on Apply to know more.
