Company
YNB Healthcare Pvt. Ltd.
Location
Janakpuri, New Delhi (Travel within Delhi NCR required)
Employment Type
Full-Time
Experience
5–10 Years (Healthcare, Home Healthcare, Elder Care, Hospital Operations, Healthcare Startup or Healthcare Product Management)
About the Role
YNB Healthcare is launching YNB Elder Care Club, a premium membership-based service dedicated to improving the quality of life of senior citizens.
We are looking for a highly entrepreneurial professional who can build this business from the ground up. This is not just an operations role it is a founding role where you will research the market, design services, build partnerships, launch the pilot, and help scale the business across India.
Key Responsibilities
Phase 1 – Market Research & Validation
• Conduct detailed market research on the elder care industry in India.
• Analyze competitors, pricing, services, technology, and business models.
• Interview senior citizens, families, doctors, hospitals, and RWAs to understand customer needs.
• Identify gaps and opportunities in the market.
• Prepare a comprehensive business feasibility report.
Phase 2 – Business Model Development
• Design membership plans and pricing.
• Define service offerings and premium add-on services.
• Create customer journeys from onboarding to ongoing support.
• Develop financial projections, unit economics, and break-even analysis.
• Prepare a scalable business model.
Phase 3 – Service & Operations Design
• Develop SOPs for all elder care services.
• Build emergency response protocols.
• Design medicine reminder and health monitoring workflows.
• Define quality standards and service SLAs.
• Create staff training modules.
Phase 4 – Partner & Vendor Network
• Build partnerships with hospitals, doctors, pathology labs, pharmacies, ambulance providers, physiotherapists, nurses, caregivers, psychologists, nutritionists, and medical equipment suppliers.
• Negotiate commercial agreements and service standards.
• Establish referral and strategic partnership programs.
Phase 5 – Technology & Product
• Prepare the Product Requirement Document (PRD) for the Elder Care mobile app and CRM.
• Work with the technology team to define features, dashboards, automation, emergency workflows, reminders, and member management systems.
Phase 6 – Pilot Launch
• Launch and manage a pilot with the first 50–100 members.
• Monitor KPIs, collect customer feedback, and continuously improve the service.
• Ensure high customer satisfaction and retention.
Phase 7 – Growth & Expansion
• Develop marketing and customer acquisition strategies.
• Build referral and partnership programs.
• Create city expansion and franchise readiness plans.
• Build operational playbooks for scaling across India.
Required Skills
• Strong business strategy and analytical skills.
• Healthcare operations knowledge.
• Market research and competitive analysis.
• Financial planning and business modelling.
• Project management.
• Vendor and partnership management.
• Customer experience design.
• SOP development.
• Leadership and team-building.
• Excellent communication and presentation skills.
Preferred Qualifications
• MBA / Hospital Administration / Healthcare Management / Public Health.
• Experience in Home Healthcare, Elder Care, Hospital Operations, HealthTech, or Healthcare Startups.
• Experience in launching new business verticals will be preferred.
Key Performance Indicators (KPIs)
• Market research report completed.
• Business model finalized.
• Membership plans launched.
• Vendor network established.
• SOPs completed.
• Pilot launched successfully.
• Customer satisfaction above target.
• Membership growth achieved.
• Revenue targets achieved.
• Expansion roadmap delivered.
What We Offer
• Opportunity to build one of India’s leading elder care brands.
• High ownership and decision-making responsibility.
• Competitive salary with performance-based incentives.
• Career growth into a leadership role as the business scales.