Morningstar
Website:
morningstar.com
Company:
https://www.linkedin.com/company/morningstar
Seniority: Associate
Industries: Financial Services
Job details:
Responsibilities
· ServiceNow Configuration and Development: Experience with the design, configuration, and development of ServiceNow applications, modules, flows, and interfaces to meet the organization's HRSD, HAM, SAM, ITSM, Now Assist Virtual Agent and/or CMDB requirements. Hands experience on minimum 2 module's required. Experience with AI skills/studio is plus.
· Strong knowledge and experience across ServiceNow product and process areas; HRSD, HAM, SAM,CMDB and ITSM preferred.
· Service Catalog Development: Create and maintain a user-friendly Service Catalog, including service offerings, request workflows, and service-level agreements (SLAs).
· Collaborate across the ServiceNow platform team and business stakeholders to understand business needs and translate them into technical specifications and functional requirements for ServiceNow solutions
· Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting, development & Integration.
· Integration and Data Migration: Collaborate with other teams to integrate ServiceNow with other IT systems and third-party applications. Manage data migration tasks when required. Minimum 2-3 end to end hands on integration done in past.
· Reporting and Dashboards: Develop custom reports, performance analytics, and executive dashboards in ServiceNow to provide real-time insights into IT/HR service performance and key metrics. Experience with Performance Analytics a plus.
· Continuous Learning: Stay up-to-date with the latest ServiceNow features, tools, and best practices.
· Proactive Improvement: Identify opportunities for improvements and provides recommendations for improvements to optimize ServiceNow solutions.
· Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations and developments to ensure system stability, reliability, and accuracy. Lead and drive for test automation.
· Documentation: Maintain comprehensive technical documentation for all ServiceNow configurations, customizations, and developments.
Qualifications
· Bachelor's degree in Computer Science, Information Technology, or a related field. 6 to 8 years of relevant experience as a ServiceNow Developer, preferably with HRSD/ HAM /Now Assist Virtual Agent/ITSM/CMDB product expertise (Minimum 6 years of experience in ServiceNow Development for any 2 modules except ITSM).
· In-depth knowledge of ITIL processes and best practices for IT Service Management.
Developed and ran ATF test cases to verify functionality and ensure overall system stability.
· Strong analytical and problem-solving skills to design effective ServiceNow solutions.
· Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
· Excellent organizational and time management skills to handle multiple projects simultaneously.
· ServiceNow mainline certification like CAD /HRSD/ CMDB/ SAM is highly desirable.
· Understanding of Agile development methodologies is a plus.
Morningstar is an equal opportunity employer!
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