Product Support Engineer

IDfy

Location: Mumbai Metropolitan Region
Job type: Full-time

Required skills

Azure
cloud infrastructure
communication skills
Google Cloud
Jira
Kibana
Nagios
Splunk
technical support
ticketing
Zendesk
ServiceNow

About the role

IDfy

Website: idfy.com
Company: https://www.linkedin.com/company/idfy
Seniority: Entry level
Industries: IT Services and IT Consulting
Job details:
We’ll Get Along If You Have...

0-2years of experience in a product support or technical support role.
Excellent verbal and written communication skills.
Strong problem-solving skills, with the ability to troubleshoot and find workable solutions.
Ability to prioritize tickets based on urgency and business impact, with attention to detail.
Self-motivated and eager to learn and adapt to new technologies.
Basic understanding of RESTAPIs and their functionality.
Willingness to work in rotational shifts, even on weekends

Good-to-Have

Knowledge ofSQL, with the ability to write basic queries.
Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow.
Ability to write simple scripts in languages likePython to automate repetitive tasks or improve troubleshooting efficiency.
Experience in working closely with customers to resolve issues and build strong relationships through effective communication.
Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure.
Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks.

Here’s What Your Day Would Look Like...

Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered.
Defining and executing manual and automation testing strategy.
Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance andissue tracking.
Keep raising the bar and standards of allthe quality processes with every project.
Identifying best practices & tools in the industry and adopting them from time to time.

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Product Support Engineer

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