Golden Opportunities
Website:
gojobs.biz
Company:
https://www.linkedin.com/company/golden-opportunities-pvt-ltd
Seniority: Not Applicable
Industries: Staffing and Recruiting
Job details:
Job Responsibilities
Lead the end-to-end setup of a Workforce Management function (people, process, tools, governance) to deliver forecasting, capacity planning, scheduling/rostering, real-time management, and WFM analytics for multi-LOB operations.
Define WFM org structure and staffing model across key pillars: Forecasting & Capacity Planning, Scheduling & Rostering, Real-Time Management, Reporting & Analytics, Tools & Automation, LOB Governance.
Create scheduling/rostering engine: shift plans, break optimization, time-off planning, leave/off-phone planning, and roster adherence governance.
Stand up real-time command center practices: intraday monitoring, adherence tracking, exception handling, alerts, and intraday re-forecasting where needed.
Define escalation paths and corrective actions with Ops for service level recovery and risk mitigation.
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