FetchJobs.co
Company:
https://www.linkedin.com/company/fetchjobs-co
Seniority: Associate
Industries: Technology, Information and Media
Job details:
About The Company
Tech Data, a subsidiary of TD SYNNEX, is a leading global technology distributor committed to connecting the world's leading technology vendors with a vast network of partners and customers. Operating in over 100 countries, Tech Data leverages its extensive reach and expertise to facilitate the seamless delivery of innovative technology solutions. With a workforce of over 22,000 employees worldwide, the company supports complex digital platforms that underpin critical business operations daily. Tech Data's mission is to empower its partners through cutting-edge technology, exceptional service, and a culture of continuous improvement and innovation.
About The Role
The Site Operations Engineer at Tech Data plays a vital role in maintaining the stability, reliability, and continuous enhancement of our digital platforms. This position involves managing and resolving incidents, bugs, and operational issues across our web solutions, ensuring minimal disruption to business activities. The ideal candidate will possess a blend of technical expertise and strong stakeholder management skills, acting as a key operational representative within the Digital Business unit. The role provides an excellent opportunity to work closely with production systems, influence operational standards, and make a tangible impact on service quality. This position is flexible and can be based anywhere in Europe or APJ, subject to local hiring policies.
Qualifications
The successful candidate will bring over three years of experience supporting or developing web solutions, particularly using C# .NET technologies. A solid understanding of incident and change management processes, preferably with exposure to ITIL v4 standards, is essential. Proficiency in C# (.NET Framework), ASP.NET MVC, and REST APIs is required. Experience with observability tools such as Dynatrace, New Relic, or Prometheus, along with log analysis tools like Datadog, Graylog, or Application Insights, is highly desirable. Candidates should have a background working within Agile or Scrum environments and demonstrate the ability to lead incidents through to resolution. Fluency in English, both written and spoken, is mandatory. Additional certifications in ITIL, cloud platforms, or observability tools are advantageous.
Responsibilities
- Lead and manage incident response efforts, ensuring proper triage, prioritization, investigation, and resolution within defined SLAs.
- Conduct root-cause analysis and collaborate with architects and developers to identify technical solutions for bugs and operational issues.
- Track, manage, and resolve P1-P4 incidents, ensuring adherence to service level agreements.
- Identify recurring issues and platform trends to proactively reduce incident volume and enhance system reliability.
- Act as change lead for bug fixes and operational improvements, coordinating across teams to implement updates smoothly.
- Maintain high standards in incident documentation and backlog management, ensuring accurate reporting and data hygiene.
- Mentor and support other SiteOps team members, fostering a collaborative and knowledge-sharing environment.
- Build and maintain strong working relationships with Security, DevOps, QA, Development, UX, Architecture, and Business teams.
- Continuously develop expertise in Tech Data web solutions and operational processes to improve platform performance.
- Support the SiteOps development team with technical debt tasks to ensure a bug-free platform and optimal operational efficiency.
Benefits
Tech Data offers a competitive compensation package with annual salary reviews to ensure recognition of your contributions. We prioritize continuous learning and provide clear career progression pathways, including formal leadership and professional development programs. Our hybrid work model allows for a flexible working environment, typically involving three days in the office per week. Employees also enjoy comprehensive benefits such as paid leave, retirement plans, health coverage, and wellness programs. We foster a supportive workplace culture that values growth, innovation, and work-life balance, ensuring our team members thrive both professionally and personally.
Equal Opportunity
Tech Data is committed to fostering an inclusive and diverse workplace. We believe that a variety of perspectives and backgrounds enhances our innovation and success. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic. Our policies promote a culture of respect, equity, and inclusion, ensuring everyone has the opportunity to grow and succeed within our organization.
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