Flexiple
Website:
flexiple.com
Company:
https://www.linkedin.com/company/flexipletech
Seniority: Associate
Industries: Retail, Manufacturing, and Consumer Services
Job details:
Customer Retention Specialist
A global consumer brand building its India team, running win-back campaigns for a subscription line that has grown fast in its first two years
Location: Remote (India)
About the Company
The brand has partnered with Flexiple to hire a Customer Retention Specialist who can turn lapsed subscribers back into active customers. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As Customer Retention Specialist, you will run win-back campaigns and track what messaging actually brings lapsed customers back.
Key Responsibilities
Retention & Win-Back
- Identify at-risk accounts using usage and engagement signals before they churn
- Run outreach campaigns and one-on-one conversations to address customer concerns
- Own the win-back process for lapsed customers and track conversion from it
Insights & Collaboration
- Analyse churn reasons and share patterns with product and customer success teams
- Partner with support and success teams to resolve issues driving cancellations
- Maintain accurate records of retention outreach and outcomes in the CRM
Ideal Candidate Profile
- 1 to 4 years in customer success, retention, or a related customer-facing role
- Comfortable having direct conversations with customers who are considering leaving
- Data-comfortable — able to read usage trends and prioritise outreach accordingly
- Clear written and spoken English and a reliable remote-work setup
Preferred Qualifications
- Experience with a CRM or customer-success platform (HubSpot, Zendesk, or similar)
- Prior exposure to a subscription or recurring-revenue business model
What We Offer
- Ownership of campaigns for a subscription line still finding its retention playbook
- Remote-friendly, pan-India hiring with long-term placement
- Close collaboration with the marketing team on messaging that works
Hiring Process
HR Screening → Assignment → Manager Round → Culture Fit
One application here also puts you forward for the retention roles this brand adds next.
Click on Apply to know more.