Tekion Corp
Website:
tekion.com
Company:
https://www.linkedin.com/company/tekion
Seniority: Not Applicable
Industries: Software Development
Job details:
About Tekion
Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
Application Support Engineer II
Responsible for independently managing complex application support issues, ensuring operational
continuity, and driving improvements in system performance and end-user experience. This role
requires strong technical troubleshooting skills, collaboration with cross-functional teams, and
ownership of key support processes and service delivery metrics.
Key Roles & Responsibilities
- Investigate and resolve advanced application issues, coordinating with Engineering
and Product teams as needed.
- Perform in-depth analysis of logs, queries, and system behavior to identify root
causes and implement corrective actions.
- Lead efforts in automating routine tasks and enhancing support workflows to
improve resolution times and service quality.
- Maintain and improve internal documentation, runbooks, and knowledge base
content.
- Support the rollout of new features and releases, including validation and post-
deployment monitoring.
- Act as an escalation point for junior support engineers, providing technical guidance
and mentoring.
- Participate in incident response and root cause analysis efforts, ensuring long-term
remediation plans are in place.
- Collaborate with DevOps and Infrastructure teams to monitor application health and
performance proactively.
Basic Qualifications
- Bachelor’s degree in Information Systems, Computer Science, or related field.
- 3–5 years of experience in application support, IT operations, or technical
troubleshooting roles.
- Proficiency with SQL, log analysis, and scripting (e.g., Python, Bash) for issue
investigation and automation.
Experience with enterprise ticketing and monitoring tools (e.g., Jira, ServiceNow,
Splunk, Datadog).
- Familiarity with software deployment pipelines, APIs, and cloud environments (e.g.,
AWS, GCP).
- Strong problem-solving skills, attention to detail, and ability to manage competing
priorities.
- Effective communicator with experience collaborating across technical and non-
technical teams.
Effective 4 Aug 2026, Current Tekion Employees should apply via the Internal Job Board in Ashby
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
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