Check Point Software
Website:
checkpoint.com
Job details:
Why Join Us?
Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.
Key Responsibilities
Key Responsibilities
- Provide Technical Support via chat, phone and email to customers and partners
- Provide assistance with configuration, troubleshooting and best practices to customers and partners
- Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
- Provide fault isolation and root cause analysis for technical issues
Qualifications
- 3–5 years of professional experience in a relevant networking or security support role
- Excellent written and verbal communication skills in English
- Practical experience with TCP/IP networking protocols
- Hands-on experience with Security Products like Anti-Virus, IPS, IDS, Threat Prevention, Threat Extraction, E-mail Security, DLP, Mail Transfer Agent, Application Control, Content Filtering
- Experience working with Linux-based systems
- Strong troubleshooting skills with the ability to independently debug complex network environments involving diverse media and protocols
- Review traffic captures to identify and resolve network or security-related problems.
- Ability to quickly learn new technologies and adapt to evolving environments (self-learning abilities).
- Excellent problem-solving skills, customer focus, and ability to work effectively in a team environment.
Qualifications
Preferred Qualifications
- Experience with FW products (IE Cisco / Fortinet / CheckPoint) products
- Familiarity with authentication protocols such as RADIUS and TACACS
- Previous experience in a support role at an IT or cybersecurity company
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