ThoughtFocus
Website:
thoughtfocus.com
Company:
https://www.linkedin.com/company/thoughtfocus
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Job Summary
We are seeking an experienced SmartComm Developer with of hands-on experience in SmartComm Platform to design, develop, and support customer communication solutions. The role involves building scalable, high-quality document generation solutions aligned with business and compliance requirements.
Key Responsibilities
- Design, develop, and maintain customer communication solutions using SmartComm.
- Develop and enhance templates, layouts, rules, scripts, and content libraries.
- Implement batch and real-time document generation solutions.
- Work with XML, XSLT, and data mapping for document composition.
Integration & Technical Design
- Integrate SmartComm with upstream/downstream systems (CRM, Core systems, ECM, Archive).
- Develop solutions using SmartComm Designer, Design Manager, and Communications Server.
- Support document distribution via print, email, PDF, and digital channels.
- Ensure solutions meet performance, scalability, and security standards.
Maintenance & Support
- Perform defect analysis, bug fixes, and performance tuning.
- Provide production support and handle incident resolution.
- Participate in root cause analysis and preventive improvements.
Collaboration & Stakeholder Management
- Work closely with business analysts and stakeholders to understand communication requirements.
- Translate business requirements into technical designs.
- Support UAT and production releases.
- Provide technical guidance to junior developers.
Technical Skills
- Minimum 8+ years of experience in SmartComm/OpenText Exstream.
- Strong hands-on experience with:
- SmartComm/Exstream Designer & Design Manager
- Control Centre / Communications Server
- XML, XSD, XSLT
- Scripting (JavaScript or Exstream scripting)
- Experience with document composition, batch processing, and real-time generation.
- Good understanding of print and digital communication workflows.
Tools & Platforms
- Experience with version control tools (Git, SVN).
- Familiarity with Unix/Linux environments.
- Experience with CI/CD pipelines is a plus.
Domain & Soft Skills
- Experience in Banking, Financial Services, Insurance (BFSI) is preferred.
- Strong analytical and problem-solving skills.
- Good communication and documentation skills.
- Ability to work independently and in a team-oriented environment.
- Experience working in Agile/Scrum environments.
- Individual role
Nice to Have
- OpenText certification in Exstream / SmartComm.
- Experience with regulatory and compliance-driven communications.
- Exposure to cloud environments (AWS/Azure).
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