CultureMonkey
Website:
culturemonkey.io
Company:
https://www.linkedin.com/company/culturemonkeyhq
Seniority: Mid-Senior level
Industries: Human Resources Services
Job details:
About CultureMonkey
CultureMonkey is building HR tech for companies that take people seriously.
We help organisations listen to their people better through employee engagement surveys, lifecycle surveys, pulse surveys, action planning, and people analytics. But the real thing we are building is not just software.
We are helping companies build workplaces where people feel heard, understood, and valued.
We are a fast-growing B2B SaaS company working with mid-market and enterprise customers across geographies. Our customers trust us with something very important: the voice of their employees.
So we are looking for someone who can own that trust technically and turn it into a long-term partnership.
About the Role
- We are looking for an Enterprise Technical Account Manager who becomes the deepest product expert in the room for our largest, most complex accounts.
- This role sits at the intersection of technical depth, customer strategy, and enterprise relationship management.
- Our Customer Success Managers own the commercial relationship and account health.
- You will own the technical backbone of that relationship.
- You will make sure enterprise accounts are configured correctly, integrated deeply, scaled confidently, and extract real value from every part of the platform, from survey architecture to data pipelines to executive reporting.
- This is not a support role. This is a strategic technical role.
- You will serve as the primary technical point of contact for enterprise HR leaders, IT stakeholders, platform admins, and people teams, guiding them from onboarding through expansion, and from first survey to enterprise-wide adoption.
- You should enjoy going deep into systems, asking sharp questions, solving complex integration problems, and helping enterprise customers unlock the full potential of CultureMonkey at scale.
What You Will Do
- Own the end-to-end technical relationship for a portfolio of enterprise accounts, from onboarding and configuration to integrations, advanced reporting, and ongoing platform health.
- Understand each enterprise customer's technical landscape and people goals, and translate them into the right platform architecture, integration approach, and rollout plan.
- Lead technical onboarding, platform walkthroughs, admin training, and integration workshops for HR teams, IT stakeholders, sub-admins, and internal champions.
- Guide customers on survey configuration best practices, HRIS integration, SSO setup, employee data management, anonymity logic, access control, and enterprise reporting requirements.
- Handle complex technical setups including HRIS data syncs, bulk employee data management, API integrations, custom configurations, multi-entity hierarchies, and enterprise-grade access rules.
- Partner with the People Science team to deliver contextual insights and executive-ready reports that align with each enterprise customer's organisational structure and business goals.
- Work closely with CSMs to proactively flag adoption risks, unblock technical dependencies, identify expansion opportunities, and keep enterprise accounts on a healthy growth path.
- Act as the internal voice of enterprise customers for Product and Engineering, raising Jira tickets, surfacing patterns, and influencing the roadmap based on real enterprise needs.
- Run product roadmap conversations, beta previews, and capability updates with technical and executive stakeholders at customer organisations.
- Most importantly... make sure enterprise customers don't just deploy CultureMonkey, make sure they scale it, trust it, and can't imagine running their people strategy without it.
What We Are Looking For
- 5+ years of experience in Technical Account Management, Solutions Engineering, Enterprise Customer Success, Implementation, or a similar technical customer-facing SaaS role.
- Proven track record of managing complex enterprise accounts with multiple stakeholders, technical dependencies, and long implementation cycles.
- Deep comfort with HRIS systems, SSO, API integrations, employee data architecture, CSV/Excel-based data workflows, and enterprise reporting structures.
- A clear communicator who can hold a whiteboard session with an IT architect and then walk an HR leader through the same solution in plain language.
- Strong project management discipline, you track open items, document decisions, follow up without being chased, and keep multiple enterprise accounts moving in parallel.
- A consulting mindset. You ask sharp questions before proposing solutions. You challenge customer assumptions kindly when a better path exists.
- A strong eye for technical detail, integration mapping, anonymity configurations, access hierarchies, data validation, and reporting logic all need precision at the enterprise level.
- A collaborative nature. You will work closely with CSMs, People Science, Product, Engineering, and sometimes directly with customer IT and security teams.
- Comfort with flexible shifts that overlap with US and/or EU time zones, because our enterprise customers are global.
You Will Love This Role If
- You enjoy owning the technical depth of a customer relationship, not just coordinating it.
- You like solving hard, messy, real-world integration and configuration problems.
- You are the kind of person who catches a data mapping issue before it becomes a failed survey launch.
- You care about both technical precision and the human outcome behind the platform.
- You like working in a place where your technical expertise directly shapes how customers succeed.
- You want your work to have a visible, measurable impact on enterprise-scale people programmes.
- You enjoy working with people who move fast, think deeply, and still know how to have fun.
Why Join CultureMonkey
- You will work on a product that genuinely matters to the people using it.
- You will help large enterprises listen to their employees better, not just manage another SaaS subscription.
- You will join a CS practice that is still being shaped, so your ideas on enterprise playbooks, integration frameworks, tooling, and technical onboarding will actually matter.
- You will work directly with a fast-moving founding team that values sharp thinking, technical ownership, and honesty over hierarchy.
- You will be part of a team that believes great enterprise relationships are built on technical trust, not just account reviews.
- Things move fast here. Decisions happen in days, not quarters. Good ideas travel quickly. And when you solve a hard enterprise problem, you will see its impact almost immediately.
The Kind of Person We Are Hoping To Meet
- Someone who can bring technical clarity to enterprise complexity.
- Someone who can sit with an IT director and an HR leader in the same room, understand both their worlds, and design a solution that works for both.
- Someone who can tell a customer, "here is the right way to integrate this", with both confidence and humility.
- Someone who wants to architect, not just configure.
- Someone who believes enterprise TAM is not only about keeping accounts stable...
- it is about making customers feel, "these people understand our systems as well as we do."
If that sounds like you, we would love to meet you.
Click on Apply to know more.
