Diageo
Website:
diageo.com
Company:
https://www.linkedin.com/company/diageo
Seniority: Mid-Senior level
Industries: Beverage Manufacturing
Job details:
Role Purpose
The Head of Learning Operations is responsible for leading the global Learning Operations function, ensuring the effective delivery, governance, and continuous improvement of learning services, learning technologies, and operational processes. The role provides strategic leadership for Learning Administration, Learning Management Systems (LMS), compliance learning, reporting and analytics, and the Learning Operations Analyst team to deliver an exceptional learner experience and data-driven business insights.
Key Responsibilities
Learning Operations Strategy
- Define and execute the global Learning Operations strategy aligned with organizational learning and business priorities.
- Lead the end-to-end operational delivery of learning services across employees, contractors, distributors, and external partners.
- Drive operational excellence through standardized processes, automation, continuous improvement, and service innovation.
- Establish governance frameworks, operational KPIs, and service level agreements (SLAs) to ensure consistent, high-quality service delivery.
Learning Technology & LMS Management
- Own the administration, governance, and optimization of the Learning Management System (LMS) and integrated learning platforms.
- Ensure effective management of learning content, user access, learning assignments, certifications, and system configurations.
- Partner with HR Technology and Information Systems teams to deliver system enhancements, integrations, upgrades, and new capabilities.
- Ensure compliance with enterprise security, data privacy, and technology governance standards.
Global Learning Administration
- Lead the Global Learning Operations team responsible for learning administration across multiple regions and business units.
- Manage the Learning Help Desk Level 2, ensuring timely resolution of learner, manager, and administrator queries while meeting agreed service levels.
- Oversee operational support for Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), digital learning, and blended learning programs.
- Manage onboarding, maintenance, and governance of learner records, including Extended Enterprise users such as distributors and joint venture partners.
Compliance Learning
- Lead the operational delivery of enterprise-wide mandatory learning programs, including Cyber Security, Data Privacy, Code of Business Conduct, Health & Safety, and other regulatory training.
- Monitor compliance completion rates and implement interventions to improve learner engagement and regulatory adherence.
- Partner with HR, Risk, Compliance, Legal, and Internal Audit teams to ensure audit readiness and regulatory compliance.
Learning Analytics & Reporting
- Lead the Learning Operations Analyst function responsible for learning data, reporting, dashboards, and business insights.
- Develop and maintain executive dashboards and operational KPI reports for senior leadership.
- Deliver accurate reporting for compliance, regulatory requirements, DJSI submissions, and learning effectiveness.
- Use learning analytics to identify trends, measure business impact, improve operational performance, and support strategic decision-making.
- Ensure data quality, reporting accuracy, and governance across all learning systems.
Leadership of Learning Operations Analysts
- Lead, coach, and develop a team of Learning Operations Analysts responsible for reporting, data governance, system analytics, and operational insights.
- Build analytical capability within the team by promoting data-driven decision-making and continuous improvement.
- Prioritize reporting requirements and allocate analyst resources to support business-critical initiatives.
- Establish data governance standards and ensure consistency across learning metrics and reporting frameworks.
Stakeholder & Vendor Management
- Build strong partnerships with Talent, HR, Functional Learning teams, HR Technology, Information Systems, Compliance, and business leaders globally.
- Influence senior stakeholders to drive adoption of learning technologies, governance, and operational improvements.
- Manage relationships with external learning technology vendors and service providers to ensure service excellence and value realization.
People Leadership
- Lead and develop a high-performing Learning Operations team, fostering collaboration, accountability, customer focus, and innovation.
- Drive employee engagement, performance management, succession planning, and capability development.
- Champion change management initiatives that enhance operational efficiency and learner experience.
Skills & Experience
- Significant experience(15+ years) leading global Learning Operations or Learning Shared Services in a multinational organization.
- Strong expertise in Learning Management Systems (Workday Learning preferred) and integrated HR technology platforms.
- Experience leading Learning Operations Analysts or analytics teams with responsibility for dashboards, reporting, and business intelligence.
- Proven experience delivering enterprise compliance learning programs.
- Strong knowledge of learning governance, learning administration, and service delivery models.
- Demonstrated ability to lead geographically dispersed teams and manage complex stakeholder relationships.
- Strong analytical and problem-solving skills with experience translating learning data into actionable business insights.
- Experience driving process optimization, automation, digital transformation, and continuous improvement initiatives.
- Excellent leadership, communication, influencing, and change management capabilities.
Click on Apply to know more.
