Kotak Life
Website:
kotaklife.com
Company:
https://www.linkedin.com/company/kotak_life
Seniority: Mid-Senior level
Industries: Insurance
Job details:
Role: Senior Manager - Policy Servicing
Work Location: Goregaon (East)
Department: Policy Servicing, Operations
Experience: 6 years +
Education: Graduate / Post Graduate
Responsible for managing end-to-end resolution of system-related issues impacting customer policies, including data corrections and query handling. The role involves impact assessment, root cause analysis, and coordination with cross-functional teams to ensure timely, accurate, and controlled closure of issues.
1. Data Correction Management
Objective:
Ensure accurate identification, impact assessment, and resolution of issues arising from system bugs or constraints affecting customer policies.
Key Responsibilities:
- Identify and assess system-related issues impacting customer policies.
- Evaluate financial and non-financial impacts arising from such issues.
- Execute data correction activities with high standards of accuracy, completeness, and control validation.
- Analyze root causes and assess downstream implications.
- Collaborate with cross-functional teams including Actuarial, Risk, Projects, and Line Functions.
- Monitor progress and ensure timely resolution and closure of issues.
- Maintain comprehensive documentation and audit trails for all activities.
2. Query Resolution
Objective:
Ensure timely and effective resolution of system-related queries raised by Operational Risk and Projects teams.
Key Responsibilities:
- Consolidate and track system-related queries and issues.
- Perform end-to-end analysis to understand scope, root causes, and impact.
- Identify risks affecting processes, controls, and customer outcomes.
- Recommend and implement appropriate solutions in coordination with stakeholders.
- Ensure timely closure with proper validation and approvals.
- Drive continuous improvement by identifying and addressing recurring issues.
Click on Apply to know more.
