Neuraleap Group
Website:
neuraleap.co
Company:
https://www.linkedin.com/company/neuraleapgroup
Seniority: Associate
Industries: Outsourcing and Offshoring Consulting
Job details:
Job Description – Customer Support Executive
Position: Customer Support Executive
Department: Customer Service
Reporting To: Customer Support Manager
Location: Andheri (East) – Head Office
Job Summary
We are looking for a proactive and customer-focused Customer Support Executive to manage customer inquiries, process orders, resolve complaints, and ensure a seamless customer experience. The ideal candidate will coordinate with the sales, production, dispatch, and logistics teams to ensure timely delivery and a high level of customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.
- Process customer orders accurately and coordinate with the production and dispatch teams.
- Track order status and provide timely updates to customers.
- Handle customer complaints, returns, replacements, and warranty-related issues professionally.
- Coordinate with logistics partners to ensure timely delivery of products.
- Maintain customer records, order details, and communication history in the ERP/CRM system.
- Follow up with customers regarding pending orders, payments, and feedback.
- Prepare quotations, order confirmations, invoices, and shipping documents when required.
- Collaborate with sales, warehouse, and quality teams to resolve customer concerns.
- Support key accounts by ensuring smooth order execution and after-sales service.
- Generate periodic reports on customer complaints, order status, and service performance.
- Build long-term customer relationships through excellent service and prompt communication.
Required Qualifications
- Bachelor's degree in Commerce, Business Administration, or a related field.
- 2–4 years of experience in customer service, preferably in the bag, luggage, leather goods, textile, or manufacturing industry.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer handling and problem-solving abilities.
- Good knowledge of MS Excel, MS Word, and email communication.
- Familiarity with CRM software is preferred.
- Ability to multitask and work under pressure.
- Strong organizational and coordination skills.
- Attention to detail and accuracy in documentation.
- Positive attitude with a customer-first approach.
Skills: crm,customer service,email,outbound call,customer support executive,sales,inboud call,customer support,communication,manufacturing
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