Website:
matchlabtalent.com
Job details:
Job Title: Client Servicing Executive/Manager – E-commerce (Amazon & D2C)
Location: Mumbai (Andheri East – near Western Express Highway Metro)
Experience: 3–5 years (5+ preferred for senior candidates)
Role Overview
We are looking for a dynamic client servicing executive/manager to manage relationships with our overseas brand partners (principals) whose products we import and sell in India across Amazon, marketplaces, and brand-owned websites.
This role sits at the intersection of client management, e-commerce operations, and commercial execution, acting as the primary interface between international brands and our internal teams (marketing, marketplace, logistics, and supply chain).
The ideal candidate combines strong client-facing skills, e-commerce expertise, operational discipline, and a problem-solving mindset.
Key Responsibilities
1. Client Servicing & Relationship Management
- Act as the primary point of contact for overseas brand partners.
- Build long-term, trust-based relationships through proactive communication.
- Ensure timely resolution of client queries, escalations, and service issues.
- Understand brand goals and align internal execution accordingly.
- Manage a portfolio of international brands, ensuring growth, retention, and satisfaction.
- Conduct regular business reviews with clients (sales, marketing, inventory, performance).
- Track competitor activities and provide actionable insights to brands.
- Identify opportunities for category expansion, pricing optimisation, and growth initiatives
2. E-commerce & Marketplace Management
- Oversee performance across Amazon and other marketplaces, ensuring:
- Listing quality and optimisation
- Pricing competitiveness
- Campaign effectiveness
- Work closely with marketing teams to plan and execute:
- Promotions
- Deals & seasonal campaigns
- Performance marketing initiatives
3. Sales, Inventory & Supply Chain Coordination
- Track daily/weekly/monthly sales, inventory, and demand trends.
- Plan inventory in coordination with brands and internal supply chain teams.
- Ensure timely replenishment and minimize stock-outs or overstocking.
- Coordinate imports, logistics, and warehouse alignment.
4. Commercial Operations
- Oversee:
- Order processing
- Pricing updates
- Invoicing accuracy
- Credit and payment tracking
- Ensure smooth coordination between finance, operations, and supply chain.
- Maintain compliance with commercial terms and agreements.
5. Reporting & Insights
- Deliver meaningful, data-driven reports to clients:
- Sales performance
- Marketing ROI
- Inventory health
- Build dashboards and insights that support decision-making.
- Use analytics to identify trends, issues, and opportunities.
6. Customer Experience & Issue Resolution
- Monitor customer feedback and reviews across platforms.
- Resolve customer-related issues in coordination with internal teams.
- Ensure brand reputation and service quality are maintained.
Required Skills & Competencies
- Any graduate with experience in e-commerce.
- Strong communication skills, especially with international clients
- Deep understanding of the Amazon ecosystem, other marketplaces, and D2C websites
- Strong analytical skills (Excel, dashboards, reporting tools)
- Ability to manage multiple stakeholders and workflows
- High ownership, accountability, and problem-solving ability
- Structured thinking with attention to detail
Preferred Background
- Experience in e-commerce, distribution, or cross-border trade
- Exposure to marketplaces + D2C brand operations
- Experience handling high-value or international clients
- Familiarity with supply chain, logistics, or import operations
Click on Apply to know more.
