Acumen, Part of Sannam S4 Group
Website:
acumen.education
Company:
https://www.linkedin.com/company/acumen-edu
Seniority: Mid-Senior level
Industries: Education Administration Programs
Job details:
About Us
Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premier internationalisation partner for educational institutions worldwide. Originating in India, we have expanded our services across Asia, North America, and beyond, providing comprehensive support to universities and organisations embarking on their global journeys.
Our Mission and Approach
Driven by research and rich data insights, Acumen offers innovative solutions tailored to the unique needs of each partner. Our end-to-end services empower educational institutions to establish and enhance their international presence, ensuring they receive trusted guidance and expertise at every step.
Global Reach and Services
With a strong presence in India, South and Southeast Asia, and North America, Acumen delivers excellence in education consulting, advisory, and implementation. Our services include in-country representation, high school engagement, agent management, enrollment services, and strategic consulting, all designed to help institutions thrive in today's competitive international education landscape.
Our Team and Values
Our diverse team of over 300 professionals, with a 70% female representation, embodies our core values: Collaboration, Agility, Impact, Empowerment, and Integrity. This commitment to diversity and inclusion fosters a dynamic and supportive environment, enabling us to deliver impactful solutions to our partners.
Why Choose Acumen
Our unique understanding of the education sector, combined with a people-first approach and student-focused insights, has made us an invaluable partner for educational institutions globally. We prioritise your needs, offering practitioner-led expertise and end-to-end support without taking commissions or selling services directly to students, ensuring our focus remains solely on enhancing your institution's success.
Partner with Acumen to navigate the complexities of international education and achieve sustainable growth in the global arena.
The Opportunity
We are seeking a dynamic Leasing & Partnership Advisor to drive occupancy rates and implement growth strategies for a leading Australian student accommodation provider.You will be responsible for achieving occupancy targets by strengthening relationships with education agencies and expanding the agent network across India.
This role requires a proactive individual comfortable working remotely with the Australian team, navigating different time zones, and traveling domestically to engage with students and stakeholders.
Role Summary
The Leasing & Partnership Advisor will be responsible for contributing directly to achieve leasing and occupancy targets across its portfolio of assets, with a key focus on the student accommodation assets.
Key Responsibilities
- Manage all incoming leads within the CRM from initial enquiry through to secured booking, ensuring timely and personalised follow-up.
- Respond to inbound B2C and B2B enquiries via phone, email, social apps qualifying leads, providing product information, and conversion.
- Conduct personalised needs assessments with prospective residents to recommend suitable accommodation options based on their preferences, requirements, and budget.
- Maintain accurate and up-to-date records in Salesforce and other internal systems,ensuring pipeline hygiene and clear visibility of conversion stages.
- Work collaboratively with onshore support teams who manage direct leads, ensuring a seamless handover and follow-through.
- Support the execution of leasing campaigns and marketing initiatives by providing feedback, contributing ideas, and helping drive lead conversion.
- Support the Aggregators groups through availability checks and offers release with the Turnaround timeline.
- Actively contribute to occupancy and retention goals by supporting resident renewals and transitions, ensuring a seamless customer journey from first enquiry to move-out.
- Consistently work toward team KPIs and individual sales targets, with a strong focus on delivering an exceptional customer experience at every stage.
- Provide exceptional service to prospective and existing partners, by asking the right questions to understand their needs, addressing concerns, and offering tailored accommodation options to support student conversions.
- Identify new and emerging pipeline from India’s economy to increase brand awareness and conversion.
- Develop and maintain relationships with education agents, counsellors, schools, universities and other education partners to generate qualified student leads and support occupancy growth.
- Identify and participate in relevant student, university and education events, including expos, information sessions, counselling days and pre-departure sessions, to generate leads, build brand awareness and strengthen partner relationships.
- Follow through on opportunities and ideas generated by the leasing team to enhance the resident experience and support the brand's positioning as a market leader in living solutions.
- Proactively manage and resolve complaints or issues with professionalism and empathy, ensuring every customer touchpoint reflects brand commitment to quality and care.
- Adhere to the guidelines and legal obligations related to under-18 residents, ensuring appropriate handling, support, and documentation in all interactions.
Qualifications and Experience
- Degree or tertiary qualification in Business, Marketing, Commerce or a related field is desirable.
- 2–4 years’ experience in a leasing, sales, or customer-facing role, ideally within international education (preferably Australia), residential accommodation, hospitality, or property sectors.
- Regional language and English languages are mandatory for this role.
- Strong understanding of the leasing cycle, with a proven track record of meeting or exceeding sales targets and occupancy goals.
- Confident using CRM systems to manage leads and pipelines.
- The role combines relationship management, business development, events, agent support and operational execution, with approximately 20% travel and 80% virtual/operational support.
- Demonstrated ability to engage, qualify, and convert leads through excellent communication,rapport building, and needs-based selling techniques.
- Exceptional customer service skills, with the ability to manage challenging conversations and resolve complaints constructively.
- Strong organizational and time management skills, with the ability to prioritise and manage competing demands.
- Understanding of Residential Tenancy Agreements (RTAs), under-18 resident requirements,and relevant local legislation (desirable but not essential).
Attributes
- Proactive & Responsive – Anticipates student and partner needs, takes ownership and follows through promptly.
- Relationship Driven – Builds trust and maintains strong relationships with key partners.
- Commercially Minded – Understands the link between relationships, lead generation, conversion and occupancy.
- Organised – Effectively manages multiple leads, agents, events and stakeholders.
- Solution Focused – Approaches challenges constructively while working within policies and processes.
- Collaborative & Adaptable – Works effectively across Leasing, Operations, Marketing and international teams in virtual, operational and field-based environments.
Benefits
- Gain valuable industry exposure, enhance your professional network, and build skills that can boost future career opportunities
- Be part of a globally recognised organisation in international education
Website Address: www.acumen.education
Social Media: https://www.linkedin.com/company/acumen-edu/
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