JRD Systems
Website:
jrdsi.com
Company:
https://www.linkedin.com/company/jrd-systems
Seniority: Mid-Senior level
Industries: IT Services and IT Consulting
Job details:
Application Support Engineer – Observability & Platform Reliability
Job Description Summar
We are seeking a hands-on Application Support Engineer with a strong focus on Observability Engineering and Platform Reliability to join the Technology Operations team. This role is responsible for designing, implementing, and optimizing observability solutions across cloud-based applications and infrastructure. The ideal candidate will bring experience with Splunk, Google Analytics (or Google Analytics 4), and/or Bindplane, along with a strong foundation in AWS, automation, and Infrastructure as Code (IaC).This role combines application support, observability engineering, and automation, with a focus on improving system visibility, telemetry quality, alerting accuracy, and operational reliability.
Key Responsibilities:
Observability & Monitoring (PRIMARY FOCUS)
Design, implement, and maintain observability solutions using tools such as Splunk, Google Analytics, Bindplane, and Cloud-native monitoring tools.
- Develop and optimize logging, metrics, and tracing strategies across applications and infrastructure.
- Build and maintain dashboards, alerts, and anomaly detection mechanisms to proactively identify system issues.
- Integrate telemetry data across multiple sources to improve end-to-end system visibility
- Improve signal-to-noise ratio in alerting and reduce alert fatigue through tuning and correlation.
Application & Production Support
- Troubleshoot issues across application, infrastructure, and integration layers in production and non-production environments.
- Support application health monitoring and drive improvements in system reliability and performance.
- Participate in incident response and root cause analysis using observability data
Automation & Platform Engineering
- Build and enhance automation using Ansible and scripting (Python/Bash) for observability deployment and management.
- Implement observability components using Infrastructure as Code (Terraform, CloudFormation, etc.)
- Standardize observability patterns and reusable components across supported platforms.
Cloud & Integration
- Support applications hosted in AWS environments, including integration with telemetry and monitoring platforms
- Collaborate with engineering teams to instrument applications for better observability (logs, metrics, traces)
- Support third-party enterprise platforms (SAP, Oracle, Axway, Qlik) with observability integrations
Operational Excellence
- Maintain systems aligned with N‑1 patching standards
- Document observability patterns, dashboards, alerting strategies, and operational procedures
- Contribute to continuous improvement initiatives focused on reducing MTTR and improving system insight.
Required Qualifications
- 4+ years of experience in Application Support, Observability Engineering, or Systems Engineering
- Hands-on experience with Splunk (required)
- Experience with Google Analytics (GA/GA4) and/or Bindplane for telemetry collection and routing
- Strong experience with monitoring, logging, and observability concepts (metrics, logs, trac
- es)Hands-on experience with AWS environments
- Experience with automation tools (Ansible preferred)
- Hands-on experience with Infrastructure as Code (Terraform, CloudFormation, or similar
- Experience with incident management, troubleshooting, and root cause analysis
- Scripting experience (Python, Bash, or similar)
Preferred Qualifications
- Experience designing or improving enterprise observability frameworks
- Experience integrating multiple telemetry sources into centralized platforms (Splunk, etc.)
- Experience with Bindplane for log/metric collection pipelines
- Familiarity with Google Analytics for user behavior / digital telemetry analysis
- Experience supporting COTS platforms (SAP, Oracle, Axway, Qlik) with monitoring instrumentation
- Exposure to CI/CD pipelines and DevOps practices
- Experience with ServiceNow or ITSM tools
- Understanding of distributed systems and microservices observability challenges
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