Infosys
Website:
infosys.com
Company:
https://www.linkedin.com/company/infosys
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
- Endur Expertise: 10–15 years of hands-on experience supporting OpenLink Endur across functional or technical areas, with strong understanding of recent versions (preferably v23/24).
- Technical Knowledge: Understanding of Endur components such as simulation engine, Connex frameworks, OpenComponents, JVS/AVS, and trade workflow configurations.
- ETRM Domain Knowledge: Strong understanding of energy trading markets (power, gas, oil, renewables), risk management, settlements, logistics, and market operations.
- Service Delivery Management: Proven capability in managing SLAs, incident/problem/change processes, and Endur production environments.
- Integration Skills: Experience with APIs, middleware, messaging interfaces, and downstream system data publishing.
- Cloud & DevOps Exposure (Preferred): Familiarity with Azure Cloud, CI/CD pipelines, GitHub, and automated deployment frameworks.
- Methodologies: Experience working in Agile, ITIL, and SDLC-driven environments.
- Manage end-to-end service delivery for the OpenLink Endur platform, ensuring system stability, performance, and adherence to SLAs.
- Coordinate incident, problem, and change management processes for all Endur-related services.
- Collaborate with business stakeholders, trading teams, risk functions, and IT partners to understand requirements and ensure quality service outcomes.
- Lead system upgrades, enhancements, integrations, and release management activities across Endur environments.
- Oversee and guide functional and technical analysts supporting the Endur platform.
- Conduct root-cause analysis for recurring issues and drive continuous system and process improvements.
- Govern vendor relationships, including service integrators and Endur support partners.
- Review and maintain system documentation, operating procedures, impact assessments, and design documents.
- Ensure compliance with internal controls, security guidelines, and regulatory requirements within trading technology environments.
- Prepare service performance dashboards, management reports, and communication updates for stakeholders.
- Champion best practices in service governance, DevOps, testing, version control, and deployment processes.
- Mentor and develop junior team members, fostering a culture of accountability and excellence.
- Education: Bachelor’s or Master’s degree in IT, Computer Science, Engineering, or a related discipline. Excellent customer-facing and stakeholder management skills.
- Strong verbal and written communication abilities.
- Sharp analytical thinking with strong problem-solving skills.
- Ability to prioritize, plan, and manage complex support landscapes.
- Strong leadership, team management, and coordination skills.
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