We are seeking a Customer Engagement Manager to join our remote team based in India. This role involves working closely with strategic customers and collaborating with cross-functional teams including Product, Customer Success, Sales, and Support.
Key Responsibilities:
- Engage with strategic and at-risk customer accounts to drive product adoption and satisfaction.
- Analyze product usage and engagement trends to provide actionable insights.
- Lead customer conversations, business reviews, and gather customer feedback.
- Translate customer insights into product improvement recommendations.
- Support onboarding, integrations, API usage, and troubleshooting efforts.
- Collaborate on cross-functional product initiatives beyond traditional customer success activities.
Role Details:
- Experience: 3 to 6 years in Customer Success, Customer Engagement, or similar SaaS-facing roles.
- Location: Remote (India).
- Working Hours: Approximately 3pm to 12am IST.
- Salary Range: 10 to 15.45 LPA.
This role is ideal for candidates who enjoy close customer interaction while influencing product development and strategy.
