Website:
scriptassist.co.uk
Job details:
📍 India | Remote | Full-time
🕒 UK business hours
🏥 EHR / EMR / HIS | Clinical Workflows | Implementation | Client Ownership
Take healthcare clients from workflow discovery to go-live, and continue owning them afterwards
Script Assist is looking for an experienced EHR Implementation Manager with deep, hands-on knowledge of configurable healthcare software.
We are looking for someone who has personally taken healthcare customers through the journey from:
workflow discovery → requirements → configuration → implementation → testing → training → go-live → post-implementation optimisation
and who is comfortable remaining a key client owner once the system is live.
This is not a generic project-management role.
We need someone who understands the EHR / EMR / HIS itself deeply enough to understand how a customer should use it, how workflows should be configured and what is actually causing a problem.
The ideal person is:
An EHR implementation expert who knows the product deeply and can manage the client — not a project manager who only manages timelines.
🏥 About Script Assist
Script Assist is building the operating system for next-generation private healthcare in the UK.
Our software is used by clinics, pharmacies and healthcare operators and already supports tens of thousands of medical cannabis prescriptions every month.
We are expanding into additional areas of private healthcare including:
- ADHD
- Weight management
- Longevity
- Specialist private medicine
- Other complex treatment areas
Our platform supports complex healthcare workflows across:
- Patient onboarding
- Clinical consultations
- Scheduling
- Prescribing
- Repeats
- Pharmacy
- Dispensing
- Inventory
- Payments
- Operational workflows
- Patient communications
- Reporting
- Integrations
Every customer operates slightly differently.
The role is about understanding those differences and helping each customer use the platform successfully.
🎯 What you will own
You will take significant ownership of important Script Assist customers.
For new clients, you will help take them from initial discovery through implementation and go-live.
For live clients, you will remain involved as someone who deeply understands:
- Their organisation
- Their workflows
- Their configuration
- Their users and roles
- Their operational challenges
- Their outstanding issues
- Their evolving requirements
- How they could use Script Assist better
You should become the person who can say:
“I understand how this customer operates, how their system is configured, what they are trying to achieve and what needs to happen next.”
⚙️ Workflow discovery & configuration
This is one of the most important parts of the role.
You should have personally worked with healthcare clients to understand how their clinical or operational workflows should be configured within an EHR, EMR or HIS.
Your experience may include:
- Workflow discovery
- Requirements gathering
- Workflow mapping
- System configuration
- Forms and templates
- Modules
- User roles
- Permissions
- System settings
- Clinical workflows
- Scheduling workflows
- Patient workflows
- Order workflows
- Pharmacy workflows
- Rules and validation
- Work queues
- Data migration
- Integration requirements
- Configuration testing
You do not need to personally configure every setting yourself.
But you must understand the software deeply enough to know what needs configuring and why.
🛠️ Implementation ownership
You may own or coordinate:
- Discovery
- Requirements
- Implementation planning
- System setup
- Configuration
- Data migration
- Integrations
- Customer dependencies
- Testing
- UAT
- Training
- Go-live readiness
- Go-live
- Hypercare
- Post-go-live optimisation
You should be comfortable managing several moving parts while keeping the client confident and the internal team clear about what needs to happen.
👥 Direct client ownership
You will work directly with UK clinics, pharmacies and healthcare operators.
You will:
- Lead regular client meetings
- Run workflow-discovery conversations
- Understand customer requirements
- Ask detailed questions
- Explain system behaviour
- Manage expectations
- Challenge unclear requirements
- Push back professionally
- Keep actions moving
- Coordinate internal teams
- Give clear progress updates
- Manage difficult situations
- Help customers improve how they use the platform
Excellent spoken and written English is essential.
You need to be credible enough to sit directly with senior UK healthcare stakeholders without requiring someone else to manage the relationship around you.
🔄 Ownership after go-live
This role does not end when implementation finishes.
We are particularly interested in candidates who have worked in:
- Post Implementation Project Management
- Customer optimisation
- EHR adoption
- Strategic client delivery
- Post-go-live support
- Workflow optimisation
- Ongoing EHR account ownership
Once a customer is live, you will continue helping to understand:
- Adoption issues
- Workflow problems
- Configuration issues
- Training gaps
- Operational friction
- Product requests
- Recurring support issues
- New requirements
- Opportunities to improve the client's use of Script Assist
This continuing ownership is a major part of the role.
🧠 Understand the problem before escalating it
When a customer says:
“The system isn't working.”
you should be able to help determine whether the real issue is:
- Configuration
- Workflow
- Permissions
- Data
- User behaviour
- Training
- Integration
- Software defect
- Genuine product gap
We do not want someone who simply forwards every client request to Product or Engineering.
You should understand the product and customer well enough to diagnose the problem first.
💻 Product & Engineering collaboration
You will work closely with:
- Product
- Engineering
- QA
- Implementation
- Customer Support
- Pharmacy
- Senior leadership
You may:
- Translate client problems into clear internal requirements
- Explain clinical and operational workflows
- Help define expected behaviour
- Review proposed solutions
- Support user stories and acceptance criteria
- Participate in UAT
- Validate fixes
- Coordinate releases
- Prioritise competing requests
- Follow issues through to resolution
You will sit at the intersection of:
Customer → workflow → configuration → product → technology
🏥 EHR / EMR / HIS experience is essential
We want candidates who have built their careers around enterprise healthcare software.
Relevant environments may include:
- eClinicalWorks / eCW
- Oracle Health / Cerner
- Epic
- NextGen Healthcare
- Altera / Allscripts / Veradigm
- InterSystems / TrakCare
- MEDITECH
- Dedalus
- athenahealth
- Other substantial EHR / EMR / HIS vendors
Experience with complex clinic, hospital or healthcare-management platforms may also be relevant.
Generic SaaS implementation experience is not enough.
You need genuine EHR / EMR / HIS depth.
🔎 Relevant previous titles
We are particularly interested in people currently or previously working as:
- EHR Implementation Project Manager
- EMR Implementation Project Manager
- HIS Implementation Project Manager
- Implementation Project Manager
- Senior Implementation Project Manager
- Implementation Manager
- Post Implementation Project Manager
- Senior Post Implementation Project Manager
- EHR Project Manager
- Clinical Project Manager
- Product Manager – EHR
- Product Owner – EHR
- Strategic Account Manager within an EHR vendor
- Technical Project Manager – Healthcare
- Integration Project Manager – EHR
Your exact title is less important than the work you have actually done.
📈 The level we are looking for
We are typically looking for someone with around 3–8 years of relevant EHR / healthcare-software experience.
You do not need to be a senior enterprise account director.
A highly capable person with four or five years of deep EHR implementation experience can be much more interesting than someone with ten years of generic technology project management.
We care about:
- EHR product depth
- Workflow understanding
- Client ownership
- Implementation experience
- Problem solving
- Communication
- Ownership
rather than seniority for its own sake.
✅ What we are looking for
You should have:
- Deep experience with EHR / EMR / HIS software
- Experience owning external healthcare-client implementations
- Strong clinical or operational workflow understanding
- Experience with configurable healthcare software
- Experience with requirements and workflow discovery
- Experience with system configuration or configuration design
- Experience with UAT, training, go-live and hypercare
- Experience managing clients directly
- Experience coordinating Product and technical teams
- Strong troubleshooting ability
- Excellent spoken and written English
- Confidence leading UK client calls
- Excellent organisation and follow-through
- Ability to challenge customers professionally
- A hands-on operating style
- Comfort working UK business hours
⭐ Particularly valuable experience
We would especially value:
- eClinicalWorks implementation
- eClinicalWorks Post Implementation Project Management
- Oracle Health / Cerner implementation
- Epic implementation
- NextGen Healthcare
- Altera / Allscripts
- TrakCare
- MEDITECH
- EHR configuration
- Clinical workflow configuration
- Workflow optimisation
- Strategic EHR account ownership
- Healthcare implementation
- Post-go-live optimisation
- Product ownership
- Integration projects
- UAT
- Training
- Hypercare
🚫 This role is probably not right for you if your experience is mainly
- Generic project management
- Generic SaaS implementation
- Management consulting
- Business analysis without implementation ownership
- Medical coding
- Revenue cycle management
- Healthcare analytics
- Internal IT projects
- Infrastructure implementation
- Software engineering without client ownership
- Customer success without deep EHR knowledge
- Sales or commercial account management
The core requirement is:
Deep EHR implementation experience + workflow/configuration understanding + direct client ownership.
Click on Apply to know more.