Website:
ghtatpl.com
Job details:
About GlobeHaven
GlobeHaven Travel And Tours Private Limited is building a premium travel business focused on domestic and international journeys, customized travel, experiences, luxury travel and end-to-end client service.
We are looking for a Travel Experience Manager who can take ownership of the complete client travel journey — from the first enquiry to post-trip follow-up.
About the Role
This is a multi-functional, client-facing role for someone who can combine travel consultation, itinerary planning, sales, booking coordination and client support.
You will work closely with the Founder to help build GlobeHaven's travel operations, client experience, supplier network and service standards from an early stage.
Key Responsibilities
- Handle domestic and international travel enquiries.
- Understand client requirements, preferences, budget and travel purpose.
- Design customized and commercially viable travel itineraries.
- Develop FIT, family, couple, honeymoon, leisure, premium and luxury packages.
- Coordinate with DMCs, hotels, tour operators, transport providers and activity partners.
- Obtain supplier rates and prepare accurate package costing and quotations.
- Present itineraries and proposals to clients and explain the complete travel plan.
- Follow up with prospects and convert enquiries into confirmed bookings.
- Coordinate confirmed bookings and ensure all services are properly arranged.
- Manage pre-trip documentation, confirmations, vouchers and final itineraries.
- Provide client coordination and support during travel when required.
- Handle post-trip feedback and maintain long-term client relationships.
- Maintain accurate enquiry, quotation, booking and client records.
- Coordinate with internal finance/admin teams regarding payments and booking documentation.
- Identify opportunities to improve GlobeHaven's products, processes and client experience.
End-to-End Ownership
The ideal candidate should be comfortable managing:
Enquiry → Consultation → Itinerary → Costing → Quotation → Presentation → Follow-up → Sales Closure → DMC/Operator Coordination → Booking → Pre-Trip Support → During-Trip Assistance → Post-Trip Follow-up
What We Are Looking For
- 2–5 years of relevant travel/tourism experience.
- Strong domestic and international itinerary-building experience.
- Experience with DMCs, tour operators, hotels or travel suppliers.
- Strong sales, negotiation and client-conversion ability.
- Excellent communication and presentation skills.
- Good commercial and costing understanding.
- Strong attention to detail and problem-solving ability.
- Ability to manage multiple clients and requirements independently.
- Experience in premium/luxury travel is an advantage.
The Person We Want
We are looking for someone who is:
Client-focused | Commercially aware | Detail-oriented | Proactive | Resourceful | Good at multitasking | Ownership-driven
You should be someone who can think, plan, communicate, sell and execute — rather than being limited to one travel function.
Build With the Founder
This is intended to be a long-term opportunity for someone who wants to grow with GlobeHaven.
You will work closely with the Founder from an early stage and have the opportunity to help build the company's:
- Travel products and packages
- Itinerary standards
- DMC and supplier network
- Client experience
- Operating processes and SOPs
- Sales and booking workflows
- Premium travel service standards
You will not simply be joining an established system — you will be helping build the system.
We are looking for someone who wants to grow with the company, take increasing responsibility and build a long-term career with GlobeHaven.
Growth Opportunity
As GlobeHaven expands, this role can develop into a broader Travel Operations / Travel Experience leadership position, with responsibility for a larger team, client portfolio, supplier network and travel operations.
Why Join GlobeHaven?
- Work directly with the Founder.
- Be part of the early team building the travel business.
- Exposure to domestic, international, premium and luxury travel.
- Opportunity to build strong industry relationships.
- High ownership and responsibility.
- Long-term growth opportunity with the company.
If you are passionate about travel, enjoy working with clients and want to help build
a premium travel business from the ground up, we would like to hear from you.
Click on Apply to know more.
