Website:
neuiq.ai
Job details:
Job Title: VP_IT and Infrastructure
Location: Mumbai, India
Function: Operations
About NeuIQ: NeuIQ is an AI services partner; the Architects of the AI-Native GTM Enterprise. We engineer the data, workflows, and agents that turn enterprise go-to-market into compounding revenue, across Customer Experience, Sales & Revenue Operations, Customer Insights, and Marketing.
We are AI-native ourselves: we build with the tools we ship, and every role here works alongside AI - agents run inside our own discovery, integration, and QA workflows. You’ll join a senior, high-leverage, multidisciplinary team - engineered to move at the scale of a much larger firm - led by entrepreneurs and operators who have navigated multiple technology waves, working with frontier models and best-in-class platforms at every layer of the enterprise stack, with startup speed and enterprise rigor.
Role Overview: NeuIQ is moving its IT & Infrastructure function in-house and is looking for a senior leader to own this transition end-to-end and then run the function. The VP / AVP – IT & Infrastructure will be responsible for seamlessly transitioning all IT operations from the current managed service provider to NeuIQ’s in-house team, building the required processes, governance frameworks, and capabilities from the ground up, and leading the function as the company scales toward its $100mn ambition. This is a builder’s role – equal parts transition manager, infrastructure leader, and eventually assume the role as a CTO. The ideal candidate is hands-on, entrepreneurial, highly accountable, and excited about building something from scratch within a high-growth, start-up environment.
Requirements
Key Responsibilites
Transition (Months 1–3) • Own the end-to-end transition of IT & Infrastructure from the incumbent managed
service vendor to NeuIQ in-house operations, ensuring zero business disruption.
• Conduct a thorough audit of all IT assets, licenses, configurations, access controls,
and vendor contracts currently in place.
• Build and execute a structured Transition Plan in coordination with the outgoing
vendor, covering knowledge transfer, documentation handover, and service
continuity.
• Establish in-house ownership of all IT assets, O365 & other Microsoft licenses,
cloud/data storage, security systems, and ISMS (including the 6 certifications that
NeuIQ has in place)
• Define the retained vs. in-house model for residual outsourced services (e.g., IT
helpdesk / service ticket management, hardware procurement via OEM) and set up
appropriate vendor management structures.
IT & Infrastructure Leadership (Ongoing) • Help establish a clear 2-3 year IT road map to ensure we scale with right governance
as the growth accelarates
• Lead and manage NeuIQ’s IT & Infrastructure function spanning IT systems, networks,
cloud, endpoint management, data security, and compliance.
• Coordinate procurement, configuration, and lifecycle management of all IT hardware
and software assets for a distributed / virtual workforce across India.
• Manage procurement of licenses including O365, Microsoft stack, Zoho, and any
other operational or client-mandated licenses.
• Work with the principal architect to govern & facilitate cloud and data storage costs
& efficiencies as required by the business.
Security, Compliance & Governance • Define, implement, and maintain an Information Security Policy and ISMS aligned
with our 6 certifications- ISO 27001, ISO 42001
• Ensure ongoing compliance with applicable data protection regulations including
GDPR, CCPA, HIPAA, SOC 2 Type 2 as relevant to client engagements.
• Implement robust access controls, data classification frameworks, and network
security protocols.
• Develop, implement, and periodically test a Business Continuity Plan (BCP) and
Disaster Recovery (DR) framework.
• Act as Data Security training SPOC – ensure all employees receive ongoing
information security training and awareness
Client Engagement & Cross-Functional Support • Serve as the single point of contact (SPOC) for all IT, data, and infrastructure-related
queries in client RFPs and due diligence processes.
• Own client due diligences as we onboard new clients in our growth journey
• Act as CISO / BISO for the organization – provide technology leadership on IT
infrastructure decisions at the leadership level
• Maintain ITSM practices and an up-to-date IT asset register; generate access, license
usage, and compliance reports for management and governance purposes.
• Manage and provide on-demand IT support and emergency troubleshooting as
required by the business.
Key Skills
• Experience & Background
o 15–18 years of hands on IT experience, with at least 4–5 years in an IT
leadership / management role…
o Proven experience leading or managing an IT transition – ideally from a fully
managed/outsourced model to an in-house function.
o Strong hands-on expertise across IT infrastructure: networks, cloud platforms
(Azure / AWS / GCP), endpoint management, SaaS administration (O365,
Zoho, etc.), and IT security.
o Demonstrated experience implementing and managing certifications &
compliances like ISO 27001, ISO 42001, GDPR, CCPA, HIPAA, SOC 2 Type 2
o Background in mid-size Tech Services, IT services, or data/analytics companies
strongly preferred.
o Proven ability to manage vendors, external partners, and IT contracts
effectively, with clear SLA ownership.
• Project & Transition Management
o Strong project management orientation – ability to plan and drive a complex
transition while keeping day-to-day IT operations running smoothly.
o Ability to build processes, frameworks, and governance structures from
scratch in a resource-efficient manner.
o Experience maintaining ITSM practices and IT asset lifecycle management.
• Leadership & Mindset
o Entrepreneurial and hands-on – comfortable being both a strategic leader and
an individual contributor in a lean start-up environment.
o High ownership mentality; self-driven with minimal need for hand-holding.
o Strong communicator – equally effective with senior leadership, technical
teams, and client stakeholders during RFPs and due diligence.
o Younger, hungry, and eager to grow with the organization – ceiling is only as
high as the company’s ambition.
Nice to Have Skills:
• Relevant certifications: CISSP, CISM, CompTIA Security+, AWS/Azure Solutions
Architect, or equivalent.
• Experience working with or implementing Zoho One suite
• PMP or equivalent project management certification.
• Prior experience in IT Head capacity at a start-up or scale-up.
• Exposure to IT compliance frameworks like ISO 27001, ISO 42001, GDPR, CCPA,
HIPAA, SOC 2 Type 2
Benefits
Why NeuIQ - Five reasons candidates choose us
1. Work at the frontier, for real. No demo-ware, no pilots that die in the sandbox. You’ll ship working agents into production - every one anchored to a measurable business outcome a client is counting on. Fourteen-plus client AI solutions shipped and counting.
2. Become AI-native yourself. We invest in it deliberately - a structured AI training pathway that builds your capability, an AI hub that gives you a governed environment to build in, and an agent lab where your experiments become company assets. The transformation we sell to clients runs inside our own house first, starting with you.
3. See the whole system, not a silo. Data, platforms, and AI are engineered as one system by one team - architects, data and AI engineers, integration and cloud specialists, designers, and QA in a single delivery model. You’ll understand how the entire climb works, from raw signal to autonomous agent - the kind of end-to-end fluency most careers never offer.
4. Work directly with operators, not layers below them. Our leadership team averages 20+ years of experience - entrepreneurs who have navigated multiple technology waves with a track record of customer and shareholder success - sharpened by an advisory board of senior industry executives across the four GTM functions. Here, proximity to that judgment is daily, not annual.
5. Join a category being built - not maintained. Eighteen months ago, AI-Native GTM was a sentence in a deck. Today, anchor partners are staking their reputations on it publicly. Getting in while the category is being defined means your fingerprints end up on the foundation - and we treat Run as the destination, so what you build is what you’ll see operate, compound, and matter.
Equal Opportunity Employer Statement: NeuIQ is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
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