Health Prime
Website:
hpiinc.com
Job details:
Company Description
Health Prime was created by Physicians to take the burden off Physician practices so they can get back to what matters most – their patients. We have a proven track record of proactively assisting physicians and their practices to provide highest quality healthcare to the communities. We do this through our extensive experience, deep expertise and proprietary technology stack across the entire healthcare revenue cycle.
Our values are at the core of everything we do – customer success, integrity, innovation, teamwork, and professional development. Health Prime operates globally with presence in the United States, India, and Costa Rica. In India, we have strategic delivery centers in Mumbai and Bangalore. We deliver multi-specialty services to our clients from these locations.
Key Roles & Responsibilities:
✅ Deliver engaging Voice & Accent training programs for new hires and existing employees.
✅ Coach employees on pronunciation, grammar, articulation, fluency, accent neutralization, and professional communication.
✅ Conduct assessments and track learner progress to ensure training effectiveness.
✅ Provide floor support through call monitoring, feedback sessions, and refresher training.
✅ Design and customize learning content based on business and individual development needs.
✅ Partner with Operations and Quality teams to drive continuous improvement initiatives.
✅ Create action plans to improve performance and accelerate learner growth.
✅ Maintain training reports, progress updates, and stakeholder communications
Qualifications
✔ 3-5 years of experience in Voice & Accent Training, preferably within the Healthcare RCM/BPO industry.
✔ Excellent spoken and written English communication skills.
✔ Strong understanding of American or neutral accent principles.
✔ Expertise in facilitation, coaching, curriculum development, and learner engagement.
✔ Certifications such as TESOL, TEFL, CELTA, Voice & Accent Training, or equivalent are highly preferred.
✔ Experience with LMS platforms, virtual training tools, and MS Office.
Bonus Points
⭐ CEFR, IELTS, TOEFL, or similar English proficiency certifications.
⭐ Certification in Phonetics, Speech Therapy, or Communication Training.
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